VIII. SUPPORTS & SERVICE
SainSmart support team is on standby and ready to help you with any problems you may have with your Ender-3 3D
printer. If the issues or questions are not covered in this User Guide, you can seek for solutions on our official website
or contact us via email.
The SainSmart support team can be reached by e-mail between the hours of 8:00 a.m. to 5:00 p.m. (PST) Monday
through Saturday. In case you contact us during off-duty time, your inquiry will be answered the following business day.
Notice: Because of change different filament the extruder maybe blockaded. It’s not owing to quality issue, and outside
the scope of 400-hours life. If users encounter this problem, please contact our after-sales department and finish clean
work according to their instruction.
Official Website: www.sainsmart.com
Email: support@sainsmart.com
ADD: 2711 Centerville Road, Wilmington, DE, 19808, United States
Find Us Socially:
Facebook (@SainSmart)
Instagram (@sainsmart)
Twitter (@Sain_Smart)
When contacting support, please have your serial number ready.
The serial number is a bar code on the Ender-3.
Manufacture No CE XXXXXXXXXX
36
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