R5 Series
send your scanned warranty card to SAJ Service Team (service@saj-electric.com)
by email to process the warranty claim.
During the Warranty Period, SAJ only covers the costs of materials, delivery (land
or sea transportation) and other derived expense, for example custom taxation, when
you send defective products to SAJ/SAJ distributor or/and SAJ/SAJ distributor send
refurbished products to you for replacing any product or parts of the product proved
to be defective in design or manufacture. To claim the warranty under the warranty
policy of SAJ, you need to supply us with the following information and
documentation regarding the faulty inverter:
(1) Product Model No.(e.g. R5-3K-S2) and serial number (e.g. R5S2302G1821E
00001).
(2) Copy of the invoice and warranty certificate of the inverter.
(3) Copy of the installation report and installation date.
(4) Error message on eSolar Portal ( if available ) or any information which would
be helpful to determine the defect.
(5) Detailed information about the entire system (battery, circuits, etc.).
Documentation of previous claims/exchanges (if applicable).
1.4 After receiving above information, SAJ will decide how to proceed the
service
• Repaired by SAJ factory, or SAJ authorized service center overhaul.
• Repaired on-site by SAJ Service Center.
• Offer a replacement device of equivalent value according to model.
In the case of an exchange, the remaining portion of the original warranty period will
be transferred to the replacement device. You will not receive a new certificate, as
your entitlement is documented at SAJ. While the original model stop producing or
out of stock, SAJ will provide new model type of inverter or an equivalent value
product.
If the inverter needs to be replaced following assessment, SAJ will send a
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