SAJ R5-3.6K-S2 - Post-Warranty Service Information; Warranty Exclusion of Liability

R5 Series
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replacement unit immediately. The defective inverter should be sent back to the
closest SAJ Service Center by packing in its original package if possible. SAJ keeps
the right to accomplish the warranty service works via SAJ authorized service
partner.
1.5 Service after Warranty Expiration
If the inverters for maintenance are out of warranty, SAJ charges an on-site service
fee, parts, labor cost and logistic fee to end-user. Detailed standard refers to the
listed table.
Item
Return to Factory for
Maintenance
On-site Maintenance
Without parts
replacement
Labor + Logistic fee
(to & from SAJ)
Labor + On-site attendance
fee
With parts replacement
Labor + Parts + logistic fee
(to & from SAJ)
Labor + On-site attendance
fee + Parts
■ On-site attendance fee: Cost of travel and time for the technician in attending
on-site.
■ Parts: Cost of replacement parts (including any shipping/admin fee that may
apply).
■ Labor: Labor time fee charged for the technician, who is repairing, maintaining,
installing (hardware or software) and debugging the faulty product.
■ Logistic fee: Cost of delivery, tariff and other derived expense when defective
products are sent from user to SAJ or/and repaired products are sent from SAJ to
user.
1.6 Exclusion of Liability
Any defect caused by the following circumstances will not be covered by the
manufacturer’s warranty (the Dealers or Distributors are responsible and authorized
by SAJ for the following investigation):
◆ “Warranty Card” not being sent back to Distributor/Dealer or SAJ;
◆ Product modified, parts replaced or attempt to maintain;
◆ Changes, or attempted repairs and erasing of series number or seals by non SAJ