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Salamander
Salamander PumpWise is your guarantee to:
• help you select the right pump for the job.
• avoid installation pitfalls.
PumpWise helpline 0191 516 2002
PumpWise from Salamander helps customers and provides a support service second to none.
Installers and customers can be sure of a speedy response to requests for technical help,
guidance and advice.
Safety in operation
These appliances are not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use of the appliance by a person
responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance
Trouble Shooting
CHECK THAT THE INSTALLATION COMPLIES WITH THE SALAMANDER INSTRUCTIONS IF THE
PUMP IS STILL INOPERABLE, CONTACT PUMPWISE ON 0191 516 2002.
Fault Probable cause Recommended solution
Pump will not start Insufficient gravity flow Check suitability of pump – is installation in negative head
(see page 8)
Check inlet filters are not blocked
Check flow rate (min of 2l/min required on both hot and cold)
Inlet/outlet connections incorrect Check that connections are plumbed the correct way round
and all valves are open
Electrical Check power supply
Check fuse
Check circuit breaker
Debris under flow switch Remove outlet hoses and check that flow switch sits in lowest
position
Float sticking in outlet Ensure no debris is in outlet area
Flow switch malfunction Contact Technical Advice Line
Reduced/ intermittent flow Incorrect or no anti-aeration
flange fitted
Fit appropriate anti-aeration flange
Insufficient gravity flow See above
Blocked inlet filters Ensure that all filters and shower head are free from debris
Couplers restricting flow Ensure that all AV couplers are straight and not bent or distorted
Air in system Run system on full hot with pump switched off (i.e. gravity only)
for several minutes
Check cold water storage is correct for installation
Ensure cold water refill rate is adequate for installation
Check that vents are fitted as described in instructions
Wrong size pump for system Ensure pump is sufficient to run the equipment
Hot temp set too high Reduce cylinder stat setting to 65ºC max or fit HWS/TMV
Pump starts with all outlets
closed
Leak in system Check for leaks
Outlet open Ensure all outlets are fully closed or capped – i.e. no dead legs
in pipework
Pump is noisy Air in system See above
Pump vibrating on surface Ensure rubber feet are fitted to pump
AV couplers causing vibration Ensure that all AV couplers are straight and not bent or distorted
Pump is leaking Pump exposed to mains water
pressure
Fit break cistern or remove from mains supply
Pump has suffered chemical
damage
Ensure that the pump has not come into contact with chemical
substance i.e. solder flux
Pump exposed to excessive
temperature
Is effective temp control fitted (cylinder stat or HWS/TMV
valve)?
Pump appears to have leaked but
not sure
Check leak is not from fitting in pipework above pump
Pumps above hot cylinder
becomes noisy/low
pressure during use
Aeration or water stavation An essex flange may be required for the hot connection to
cylinder. Ensure pump is a minimum of 600mm below the cold
water tank.
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