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Sam4s ER-380M User Manual

Sam4s ER-380M
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Electronic Cash Register AU
Operation and
Program Manual
ER-230
ER-380
ER-380M
ER-390M
ER-420M
ER-430M
ER-52xx/M
All specifications are subject to change without notice
Revision: 1.7 (Aug13)
Match: ER-230 JK68-60969M(Rev.01)r3
ER-380/M JK68-60962Q(Rev.01)r3
ER-390M JK68-60692J(Rev.01)r3
ER-420M JK68-60694P(Rev.02)r3
ER-430M JK68-60694I(Rev.01)r3
ER-5200/M JK68-60953L
(
Rev.00
)
r4

Table of Contents

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Sam4s ER-380M Specifications

General IconGeneral
TypeElectronic Cash Register
DisplayLCD
Departments20
Paper Width58 mm
Cash Drawer1
PrinterThermal
Power SupplyAC 100-240V
Customer DisplaySingle Line
Battery BackupYes

Summary

Operation and Program Manual

Precaution Statements

Safety, servicing, and ESD precautions to prevent damage and protect against potential hazards.

Servicing Precautions

Guidelines and warnings for safely servicing the electronic cash register.

Precautions for Electrostatic Sensitive Devices (ESDs)

Measures to prevent damage to ESD-sensitive components during servicing.

Introduction to Sam4S Cash Registers

Using This Manual

Guidance on how to effectively use the manual's sections and flowcharts.

Using Flowcharts

Explanation of how to interpret and follow flowcharts for register operations.

Using Option Tables

Details on how option tables are used to modify ECR functionality.

Using Status Charts

Explanation of how status charts function similarly to option tables.

Basic Features and Functions

Overview of core features and displays, including operator and customer displays.

Error Code Table

A comprehensive list of error codes and their corresponding error messages.

Control Lock and Keys

Explanation of control lock positions and accessible functions via control keys.

Keyboard Layouts

Detailed diagrams of keyboard layouts for various Sam4S models.

Internal Printers, Communication Ports, and Hardware

Information on internal printers, communication ports, and miscellaneous hardware.

Software Features

Overview of software capabilities including PLU, clerks, groups, and journal buffer.

Getting Started

Quick Start Steps

Basic instructions for configuring the register for retail use.

Unpacking the Register

Instructions for unpacking the cash register and identifying included items.

Installing the Paper Roll

Step-by-step guide for installing paper rolls in various printer models.

Memory Clear Procedures

Instructions for performing an initial clear (status clear) of the register's memory.

Clerk Sign-On and Sign-Off

Procedures for signing clerks on and off the register.

Straight Percentage Tax Rate Programming

Method for programming tax rates as a straight percentage.

Programming Tax & Preset Status for Keyboard PLUs

Setting tax status and preset status for keyboard PLUs.

Programming a Price/HALO for Keyboard PLUs

Setting prices or high amount lock-out (HALO) for PLUs.

Programming a Descriptor for Keyboard PLUs

Assigning text descriptors to PLUs for identification.

Operating Instructions

Function Key Descriptions

Detailed descriptions of various function keys and their operations.

Receipt Printer On and Off

Instructions for turning the receipt printer on or off.

Item Registrations

Procedures for registering items using PLUs, including open or preset types.

Keyboard PLU Entry Methods

Various methods for entering PLUs via the keyboard.

Code PLU Entry Methods

Procedures for entering PLUs using code numbers.

Barcode PLU Entry Methods

Steps for entering PLUs using barcodes.

Modifier Key Operations

How to use modifier keys to alter PLU entries like size or price.

Price Level Key Functionality

Using price level keys to manage different prices for the same PLU.

Promo Key Function

Accounting for promotional items like 'buy two, get one free'.

Waste Key Function

Controlling inventory by accounting for removed items.

KBD SHIFT (ER-420M only)

Function to expand NLU keys on the keyboard using three levels.

Not Found PLU Function (ER-230 only)

Procedure for registering new items not yet programmed.

Percent Key Operations

How to use percentage keys for discounts or surcharges on items or sales.

Dollar Amount Discount Operations

Applying discounts by dollar amount on sales or individual items.

Return Merchandise Registrations

Process for returning or refunding items.

Voids and Corrections

Correcting entries, voiding items, and canceling transactions.

No Sale Operations

Opening the cash drawer without starting a transaction or printing non-add numbers.

Received On Account Operations

Accepting cash or checks for payments not related to sales.

Paid Out Operations

Tracking cash or checks paid out or recording loans from the cash drawer.

Subtotaling and Sales Categorization

Subtotaling sales and categorizing sales types like Eat In/Take Out.

Totaling and Tendering Sales

Methods for totaling and tendering cash and check sales.

Charge and EFTPOS Sales

Processing charge, credit card, and EFTPOS sales, including cash out.

Check Cashing and Split Tender

Procedures for cashing checks and splitting payments across multiple methods.

Post Tender and Currency Conversion

Computing change after sale completion and converting currencies.

Check Track System (Account Management)

Overview of Check Track System

Introduction to the Check Track System for account management.

Clerk Interrupt Procedures

Steps to enter clerk interrupt system and related option settings.

Table Management System

Using table management for short-term account management like restaurant billing.

Soft Check Tracking (Restaurant Style Billing)

Procedures for opening, adding to, and printing soft checks.

Hard Check Tracking (Monthly Account Style Billing)

Procedures for opening, adding to, and paying hard checks.

Scale Entry

Direct Scale Entry

Placing a product on the scale and entering price for weight-based sales.

Automatic Scale Entry

Using PLU entry with auto scale status for weight-based sales.

Tare Weight Entry

Programming and using tare weights for container compensation.

Manual Tare Weight Entry

Manually entering tare weights using specific keys.

Manual Weight Entry

Entering fractional weights manually via the decimal key.

X/Z Mode Operations

Introduction to X/Z Mode

Explanation of how management functions are accessed via the X/Z positions.

X/Z Reports Overview

Categories of system reports: X reports (read totals) and Z reports (reset totals).

Running a Report - General Instructions

General steps for selecting and running reports from the register.

Report Table

A table listing report types, numbers, control lock positions, and key sequences.

Electronic Journal Table

Table detailing electronic journal report types, modes, and key sequences.

Reset Hard Check Line # Programming

Procedure to reset hard check line numbers in Z-Mode.

Cash Declaration Programming

Steps for declaring cash drawer contents before taking reports.

Service Mode Programming

Overview of Service Mode Procedures

List of procedures available in the Service Mode menu.

Memory All Clear Procedures

Steps to perform a memory all clear for ER-230 and other models.

Memory Allocation Scan

Scanning allocated memory to review memory division for features.

PC Online Mode

Instructions for entering PC Online Mode by setting communication options.

Self Tests

Performing self-tests to check register functions like printer and display.

Clear All Sales Totals

Procedure to clear all sales totals from the register.

Clear Grand Total

Procedure to clear the grand total from the register.

Clear / Delete PLU File

Procedure to clear or delete the PLU file.

EPROM Information

Procedure to scan EPROM information.

Memory Allocation Programming

Program to determine how memory is divided for various features.

Function Key Assignment Programming

Relocating, inactivating, or changing function keys.

Function Key Codes

Tables listing function key codes for different ER models.

RS-232 Serial Ports Communication Options

Defining attached devices and options for RS-232C communication ports.

RS-232 Option Chart

Chart detailing RS-232C options for baud rate, parity, data bits, and more.

Load Receipt Images

Loading preamble and postamble images for receipts using PC Utility.

Preparing a Graphic Logo Bitmap

Guidelines for creating and preparing graphic logo bitmaps for receipts.

PC Utility for Image Conversion

Steps for using PC Utility to convert and load logo images.

Flash ROM Updates

Information on updating register software via PC Utility or SD card.

PC Update - Boot Area

Instructions for updating the boot area of the register software.

PC Update - Program Area

Instructions for updating the program area of the register software.

Program Mode Programming

Default Programming Settings

Overview of default programming values for PLUs and system options.

Descriptor Programming Methods

Explanation of Alpha Overlay and Descriptor Code methods for programming.

Alpha Overlay Method Layouts

Keyboard layouts for alpha overlay descriptor programming.

Descriptor Code Method Chart

Chart mapping character codes to their corresponding descriptions.

Tax Programming Details

Information on supporting four taxes, calculation methods, and GST.

PLU Programming Categories

List of programs for PLU status, auto tare, group assignment, price, stock, etc.

PLU Status Programming (Program 100)

Determining PLU status (open, preset, inactive) and tax settings.

PLU Status Chart

Table detailing options and values for PLU status programming.

PLU Auto Tare Programming (Program 110)

Automatically subtracting tare weight when registering scale PLUs.

PLU Group Assignment Programming (Program 150)

Assigning PLUs to groups for sales tracking and kitchen printing.

PLU Price/HALO Programming (Program 200)

Setting PLU prices or high amount lock-out (HALO) values.

PLU Stock Amount Programming (Program 250)

Adding stock quantities to PLU sales counters.

PLU Description Programming (Program 300)

Setting unique text descriptors for each PLU.

PLU Link Programming (Program 350)

Linking PLUs together to trigger automatic registration.

PLU Delete Programming (Program 400)

Procedure for deleting PLUs after clearing their totals.

PLU MIX & MATCH Programming (Program 450)

Designating items eligible for mix and match discounts.

System Option Programming

Reviewing and changing system options to customize ECR behavior.

System Option Tables

Tables detailing system options for ER-3xx/4xx/52xx and ER-230 models.

Print Option Programming

Configuring print options for reports and receipts.

Print Option Tables

Tables detailing print options for various report types.

Function Key Programming Overview

Introduction to programs for setting function key options, descriptors, and HALO.

Function Key Options Programming (Program 70)

Setting options and status for individual function keys.

Function Key Descriptor Programming (Program 80)

Programming alpha numeric descriptors for function keys.

Function Key HALO/Percentage Rate Programming (Program 90)

Setting high amount limits (HALO) or rates for function keys.

#/NS (Non Add#/No Sale) Options

Configuring options for the #/NS key, including inactivity and print settings.

Descriptor Programs for No Sale/Non Add#

Programming descriptors for No Sale and Non Add# functions.

ADDCHK (Add Check) Options

Configuring options for the ADDCHK function, including tax and validation.

CANCEL (Cancel a Sale) Options

Configuring options for the CANCEL key, including inactivity and validation.

CASH (Cash Tender) Options

Configuring options for the CASH tender, including compulsory tender and tax exemption.

CHARGE (Miscellaneous Tender) Options

Configuring options for CHARGE tenders, including over/under tendering.

CHKCASH (Check Cashing) Options

Configuring options for check cashing, including inactivity and validation.

CHKENDOR (Check Endorsement) Options

Configuring options for check endorsement messages and print settings.

CHECK (Check Tender) Options

Configuring options for check tender, including compulsory tender and tax exemption.

CHECK # (Bill or Account) Options

Configuring options for check tracking, including receipt printing and access.

CONV (Currency Conversion) Options

Setting currency conversion rates and decimal positions.

DVTHR/EATIN/TKOUT Options

Configuring tax exemption and validation for these sales types.

ERRCORR (Error Correct) Options

Configuring options for the error correct key, including inactivity.

F/S SUB (Food Stamp Subtotal) Options

Configuring options for the food stamp subtotal key.

F/S TEND (Food Stamp Tender) Options

Configuring options for food stamp tender, including tax exemption.

GUEST Options

Configuring options for guest number entry and printing.

LEVEL1-2 (Price Levels) Options

Configuring options for printing price level descriptions.

MACRO Key Options

Configuring options for MACRO keys, including inactivity.

RETURN (Merchandise Return) Options

Configuring options for return key, including inactivity and validation.

MOD (Modifier) Options

Configuring options for the modifier key, including descriptor and PLU modification.

PO (Paid Out) Options

Configuring options for the paid out key, including inactivity.

PAYMENT (Close Account) Options

Configuring options for the payment key, including required closing.

PBAL (Previous Balance) Options

Configuring options for previous balance entry and printing.

PRINT CHK (Print Check) Options

Configuring options for printing checks, including port number and service.

PROMO (Promotion) Options

Configuring options for the promo key, including inactivity and taxability.

RA (Received on Account) Options

Configuring options for received on account key, including inactivity.

SUBTOTAL Options

Configuring options for the subtotal key, including inactivity.

SCALE Options

Configuring options for scale entry, including manual entry and tare weight.

SERVICE (New Balance) Options

Configuring options for service key, including non-add number and tax calculation.

TABLE Options

Configuring options for table number entry and printing.

TARE Options

Configuring options for tare key, including inactivity.

TAX EXEMPT Options

Configuring options for tax exempt key, including tax exemption and validation.

TIP Options

Configuring options for the TIP key, including type and taxability.

VALIDATION Options

Configuring options for validation, including port number and multiple validations.

VOID Options

Configuring options for the void key, including inactivity and validation.

WASTE Options

Configuring options for the waste key, including inactivity and validation.

% (Discounts or Surcharges) Options

Configuring options for percentage keys, including apply type and taxability.

Preset % Rate Programming (Program 90)

Programming preset percentage rates or amounts for function keys.

KBD SHIFT (ER-420M only) Options

Configuring options for KBD SHIFT key, including pop-up and control lock.

Mix & Match Programming Overview

Information on setting up mix and match discounts for multiple items.

Trip Level Programming (Program 600)

Sets the number of items required to trigger a mix and match discount.

Price Programming (Program 601)

Sets the discount dollar amount for mix and match offers.

Mix & Match Description Programming (Program 610)

Assigns unique descriptors for mix and match discounts.

Clerk Programming Overview

Programming options for clerks, including secret codes and drawer assignment.

Secret Code Programming (Program 800)

Determining the secret code for clerk sign-on.

Drawer Assignment & Training Clerk Programming (Program 801)

Assigning cash drawers and training clerks.

Clerk Description Programming (Program 810)

Setting unique descriptors for each clerk.

Group Programming Overview

Accumulating totals for PLUs assigned to groups.

Group Status Programming (Program 900)

Assigning group status and kitchen printing routing.

Group Descriptors Programming (Program 910)

Assigning unique descriptors for groups for clarity on reports.

Miscellaneous Programming

Includes mode key password programming and using passwords.

Macro Key Sequence Programming (Program 1500)

Programming sequences of key depressions for macro keys.

Logo Description Programming (Program 700)

Programming preamble, postamble, and endorsement messages.

Financial Report Message Programming (Program 701)

Reprogramming descriptors for Financial Report totals and counters.

Clerk Report Message Programming (Program 710)

Reprogramming descriptors for Clerk Report totals and counters.

Macro Name Programming (Program 711)

Programming names for macro keys for easier identification.

NLU Code Number Programming (Program 1000)

Assigning PLU numbers to NLU keys on the keyboard.

Cash-In-Drawer Limit Programming (Program 1100)

Setting a limit for cash in the drawer to display warnings.

Check Change Limit Programming (Program 1200)

Setting the maximum cash returned when check tender exceeds sale amount.

Date and Time Programming (Program 1300)

Setting the register's clock and calendar.

Scale Tare Weight Programming (Program 1400)

Pre-programming tare weights for different containers.

Machine Number Programming (Program 1600)

Programming a machine number for receipt identification.

Program Scans (Program 15)

Printing hard copies of the final program for reference.

OTHERS PROGRAM SCAN

Scanning and printing other program segments like Group, Tax, and System Option.

Sample Reports

Financial Report Samples

Examples of financial reports detailing sales, taxes, and transactions.

Time Period Sales Reports

Reports showing sales data segmented by time periods.

PLU Sales Reports

Reports detailing sales data for individual PLUs, including stock counts.

Clerk Performance Reports

Reports summarizing net sales and drawer totals per clerk.

Individual Clerk Sales Report

Detailed report for a single clerk's transactions and net sales.

Group Sales Reports

Reports summarizing sales data by product groups.

Stock Reports

Reports showing current stock counts for PLUs.

Open Check Report

Report listing open checks with their numbers, balances, and responsible clerks.

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