IftheTVseemstohaveaproblem,firsttrythislistofpossibleproblemsandsolutions.AlsoreviewtheTroublehsootingsection
inthee-Manual.Ifnoneofthetroubleshootingtipsapply,visit"www.samsung,com,"thenclickonSupport,orcallSamsung
customerserviceat1-800-SAMSUNG.
First of all, please perform the Picture Test and confirm that your TV is properly displaying the test image.
(go to MENU : Support. Self Diagnosis - Picture Test) (p. 22)
Ifthe test image is properly displayed,the poor picture may be caused bythe source or signal.
The TV image does not look as good as it • Ifyou have an analogcable/satellite box, upgrade to an HD digital set top box. Use HDMI or
did in tile store. Component cables to deliver HD (highdefinition) picture quality.
• Cabb/Satellite subscribers: Try HD stations from the channel lineup.
• Antenna connection: Try HD stations after performing Auto program.
Many HD channeb are up scaled from SD (Standard Definition) contents.
• Adjust the Cabb/Sat box video output resolutionto 1080i or 720p.
The picture is dbtorted: macro block error, • Compression of video contents may cause picture distortion, especially in fast moving pictures such
small block, dots, pixelization, as sports and action movies.
• Low signal bvel can cause picture distortion. This is not a TV problem.
• Mobile ptqonesused close to the TV (up to 3.3 ft) may cause noise in picture on analog and digital T_
Color is wrong or missing. • Ifyou're using Component connection, make sure the component cables are connected to tlqe
correct jacks. Incorrect or loose connections maycause color problems or a blank screen.
There is poor color or brightness. • Adjust the Picture options in the TV menu. (go to Picture mode / Color / Brightness / Sharpness)
(p. 15)
• Adjust Energy Saving option in the Setup menu (p. 21)
• Tryresetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)
(p.f7)
There is a dotted line on the edge ofthe • If tile picture size is setto Screen Fit, change it to 16:9 (p. 16).
screen. • Change cable/satellite box resolution.
The picture is black and wtlite. • Ifyou are using an AV composite input, connect the video cable (yellow)to the Green jack of
component input 1 on the T_
When changing channeb, the picture • If connected to a cable box, please try to reset it. (reconnectthe AC cord and wait until the cable box
freezes or is distorted or delayed, reboots. It may take up to 20 minutes)
• Set tile output resolution of the cable box to 1080i or 720p.
Sound Problem First of all, please perform the Sound Test to confirm that your TV audio is proper!yoperating.
(go to MENU- Support .-Self Diagnosis- Sound Test)(p, 22)
Ifthe audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound istoo low • Pleasecheck the volume of the device (Cabb/Sat Box, DVD,Blu-ray etc) connected to your T_
at maximum volume.
The picture is good but there is no sound.
The speakers are making an inappropriate
noise.
• Set the Speaker Select option torv Speaker in the Sound menu (p. 18).
• Ifyou are using an external device, make sure the audio cables are connected to the correct audio
input jacks on the T_
• Ifyou are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI when you havea HDMI connected to your T_.
• Ifyou are using a DVIto HDMI cable, a separate audio cable is required.
• Ifyour TV has a headphone jack, make sure there is nothing plugged into it.
• Reboot the connected device by reconnecting the device's power cable.
• Check cable connections. Make sure a video cable is not connected to an audio input.
• Forantenna or Cable connections, check the signal strength. Low signal level may cause sound
distortion.
• Perform the Sound Test as explained above.
Eng,,sh33
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