II
••
~
If you have a problem with your
TV,
follow these steps before
you return your TV to the store.
1.
Confirm that all the connections are correct
Review the connection instructions in
your
user's manual. Confirm
that
all cables are connected correctly and that the
TV
and all external devices are plugged in and operating
correctly.
2.
Confirm you have selected the correct video source
Turn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources
(TV,
HDMI, Component, etc.)
to
see
if
you can get a good picture.
3.
Reboot the
TV
and external device
Unplug the TV and external device, let them sit
for
two
minutes, plug them
back
in, and then turn them on.
4.
Rerun Plug and Play
Press the Source
button
on remote
to
select TV mode and
go
to Menu -> System -> Plug & Play -> Enter.
Make sure you select Home Use on the"Usage
Mode
screen. Also, select the correct Antenna source
(Air,
Cable,
or
Auto). Auto is used
for
both Air and Cable. If you selected Cable
or
Auto, you must also select the correct cable system (STD, HRC,
or
IRC)
for
Digital Cable System and Analog Cable System.
Most
cable systems are STD.
5.
Run Diagnostic Tests
Run a Picture Test
or
Sound Test on the
TV.
See your user's manual
for
details. (Menu -> Support
--->
Self Diagnosis)
Run Network Status Test. (Menu
--->
Network
--->
Network Status)
If the steps above do not resolve your problem, please follow these steps:"
1. Refer
to
TV's user manual.
2.
Refer
to
Troubleshooting Tips found on
TV
(Menu-> Support
--->
Self-Diagnosis
--->
Troubleshooting
).
3.
Visit Samsung.com
Visit us @
www.samsung.com/spstv
and view the
'How-to
videos' and Troubleshooting Tips.
For Canada, visit
http://www.samsung.com/spstvcanada
Run "SPSTV
Apps"
on TV's Smart Hub feature (if available on your model).
4.
Upgrade
Download and install the latest
TV
firmware. You can download the latest firmware from Samsung.com/support. Also, you can download from
your
TV
if
it is connected
to
the
internet
(Menu--->
Support
--->
Software Upgrade -> By Online)
After the installation, you will have
to
reset
your
video and audio settings.
5.
Contact
Call us at 1-800-SAMSUNG (1-800-726-7864)
for
assistance.
r---------------------------------
......
_.
-----------------------------,
STOP
If
you
have a problem
with
'J'our
TV,
follow these steps before
you
return
your
TV
to the store.
1.
Confirm that all the connections are correct
Review the connection instructions in
your
user's manual. Confirm
that
all cables are connected correctly and that the
TV
and all external devices are plugged in and operating
correctly.
2.
Confirm you have selected the correct video source
Turn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources
(TV,
HDMI, Component, etc.)
to
see
if
you can get a good picture.
3.
Reboot the
TV
and external device
Unplug the TV and external device, let them
sit
for
two
minutes, plug them
back
in, and then turn them on.
4.
Rerun Plug and Play
Press the Source button on remote
to
select TV mode and
go
to Menu
->
System
->
Plug & Play -> Enter.
Make sure you select Home Use on the'Usage
Mode
screen. Also, select the correct Antenna source
(Air,
Cable,
or
Auto). Auto is used
for
both Air and Cable. If you selected Cable
or
Auto, you must also select the correct cable system (STD, HRC,
or
IRC)
for
Digital Cable System and Analog Cable System.
Most
cable systems are STD.
5.
Run
Diagnostic Tests
Run a Picture Test
or
Sound Test on the
TV.
See your user's manual
for
details. (Menu -> Support
.......
Self Diagnosis)
Run Network Status Test. (Menu -> Network
->
Network Status)
If the steps above do not resolve your problem, please follow these steps:
1. Refer
to
TV's user manual.
2.
Refer
to
Troubleshooting Tips found on
TV
(Menu-> Support
->
Self-Diagnosis -> Troubleshooting
).
3.
Visit Samsung.com
Visit us @
www.samsung.com/spstv
and view the
'How-to
videos' and Troubleshooting Tips.
For Canada, visit
http://www.samsung.com/spstvcanada
Run "SPSTV
Apps"
on TV's Smart Hub feature (if available on your model).
4.
Upgrade
Download and install the latest
TV
firmware. You can download the latest firmware from Samsung.com/support. Also, you can download from
your
TV
if
it is connected
to
the
internet (Menu
.....
Support
.....
Software Upgrade -> By Online)
After the installation, you will have
to
reset
your
video and audio settings.
5.
Contact
Call us at 1-800-SAMSUNG (1-800-726-7864)
for
assistance.
r---------------------------------
......
_.
-----------------------------,
STOP
If
you
have a problem
with
'J'our
TV,
follow these steps before
you
return
your
TV
to the store.
1.
Confirm that all the connections are correct
Review the connection instructions in
your
user's manual. Confirm
that
all cables are connected correctly and that the
TV
and all external devices are plugged in and operating
correctly.
2.
Confirm you have selected the correct video source
Turn the TV on. Then, press the Source button on the remote and cycle slowly through the listed sources
(TV,
HDMI, Component, etc.)
to
see
if
you can get a good picture.
3.
Reboot the
TV
and external device
Unplug the TV and external device, let them
sit
for
two
minutes, plug them
back
in, and then turn them on.
4.
Rerun Plug and Play
Press the Source button on remote
to
select TV mode and
go
to Menu
->
System
->
Plug & Play -> Enter.
Make sure you select Home Use on the'Usage
Mode
screen. Also, select the correct Antenna source
(Air,
Cable,
or
Auto). Auto is used
for
both Air and Cable. If you selected Cable
or
Auto, you must also select the correct cable system (STD, HRC,
or
IRC)
for
Digital Cable System and Analog Cable System.
Most
cable systems are STD.
5.
Run
Diagnostic Tests
Run a Picture Test
or
Sound Test on the
TV.
See your user's manual
for
details. (Menu -> Support
.......
Self Diagnosis)
Run Network Status Test. (Menu -> Network
->
Network Status)
If the steps above do not resolve your problem, please follow these steps:
1. Refer
to
TV's user manual.
2.
Refer
to
Troubleshooting Tips found on
TV
(Menu-> Support
->
Self-Diagnosis -> Troubleshooting
).
3.
Visit Samsung.com
Visit us @
www.samsung.com/spstv
and view the
'How-to
videos' and Troubleshooting Tips.
For Canada, visit
http://www.samsung.com/spstvcanada
Run "SPSTV
Apps"
on TV's Smart Hub feature (if available on your model).
4.
Upgrade
Download and install the latest
TV
firmware. You can download the latest firmware from Samsung.com/support. Also, you can download from
your
TV
if
it is connected
to
the
internet (Menu
.....
Support
.....
Software Upgrade -> By Online)
After the installation, you will have
to
reset
your
video and audio settings.
5.
Contact
Call us at 1-800-SAMSUNG (1-800-726-7864)
for
assistance.
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