Requesting Remote Assistance or Service Support from
Samsung Service Center
If you need help, you can request remote assistance from Samsung Service Center.
Requesting Remote Assistance
Settings Support Remote Management Try Now
This feature allows Samsung Service Center to diagnose the TV for issues remotely. Navigate to this option to enable
or disable the feature.
This feature requires you to consent to its user agreement before use and allows Samsung's expert engineers to
diagnose the TV, correct errors, update drivers, and take other necessary actions remotely. A pop-up window
displaying a PIN will appear after giving consent to the user agreement. Tell the service representative what that
PIN is.
Requires internet connectivity.
Checking the Information required for the Support Service
Settings Support About This TV Try Now
Here, you will be able to nd out the service and support website's address and telephone number, the model and
software version of your TV, the details about open-source licenses, and other information you need to receive
service and support.
You can also nd out this information by scanning the TV's QR code.
Press and hold the (Play) button for ve seconds or longer to access the feature. Do not let go of the button until the
customer info pop-up appears.
Requesting Service and Support
Settings Support Device Care Request Support Try Now
Request service and support if you encounter a problem while using the product. Select the problematic item, and
then enter the required items. Move the focus to Next and press the Select button. Once the Request Support pop-
up window appears, select Request Now or Schedule Appointment Send Request Send. This completes your
service and support request. A representative from Samsung Service Center will then contact you once the request
has been processed.
This feature requires you to consent to its user agreement.
Requires internet connectivity.
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