Troubleshooting
Screen
93
Testing the Picture Quality
Audio/Noise
97 Testing the Sound Quality
Channels/Broadcasts
External Device Connection
Network
Anynet+ (HDMI-CEC)
Remote
App
Media
Miscellaneous Product Inquiries
Self-Diagnosis and Reset
Requesting Remote Assistance or Service Support from
Samsung Service Center
107
Requesting Remote Assistance
107
Checking the Information required for the Support Service
107
Requesting Service and Support
Frequently Asked Question
The TV Screen does not Display Properly
108
When the TV screen does not display properly
The TV does not Turn On
115 When your TV does not turn on
The TV’s screen is cutting out or there is sound coming from
the sound bar.
121 When the TV does not connect with an external device
properly
I can't connect to the Internet
126
When the TV can't connect to the Internet
There is no sound from the TV or the speakers are making a
strange noise.
131 When no sound comes out of the TV, or the sound is
breaking up
The Remote Control does not Work
138
When the remote control does not work
Updating the Software
143 Updating the lastest TV's software
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