Samsung Galaxy Ring - Page 44

Appendix
44
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Ensure that your Ring and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre or an
authorised service centre.
A Bluetooth connection is not made or your Ring and the phone are
disconnected
•
Ensure that the Bluetooth feature on the phone and check if the Ring is out of
battery.
•
Ensure there are no obstacles, such as walls or electrical equipment, between the
devices.
•
Ensure that the latest version of the Galaxy Wearable app is installed on the phone.
If the Galaxy Wearable app is not the latest version, update the Galaxy Wearable app
to the latest version.
•
Ensure that your Ring and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
•
Restart the phone and reopen the Galaxy Wearable app.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charging contacts of the Ring and the charging case are in contact
with each other.
•
Ensure that the charger is connected properly to the charging case.
•
If the charging contacts are dirty, the battery may not charge properly. Wipe the
charging contacts with a dry cloth and try charging the battery again.
If the tips above do not solve the problem, contact a Samsung Service Centre or an
authorised service centre.