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Appendix
Troubleshooting
Before contacting a Samsung Service Centre or an authorised service centre, please
attempt the following solutions. Some situations may not apply to your Ring.
You can also use Samsung Members to solve any problems you might encounter while
using your device.
Your Ring does not work
•
The battery may be completely discharged. Charge the battery completely before
using the Ring.
•
If the Ring is too lose, health data may not be measured or the Ring may not work.
Wear the Ring on a finger where it can fit firmly. For accurate measurements, wear
the Ring so that the orientation indicator on the outside of the Ring is facing towards
your palm and the sensor is in good contact with your skin.
•
If your Ring is frozen and unresponsive, put the Ring in the charging case and press
and hold the charging case’s Multipurpose button for more than 7 seconds to restart
it.
•
If the methods above do not solve your problem, perform a reset. On the connected
phone, open the
Galaxy Wearable
app and tap
Reset
.
Resetting the Ring may delete your health data that has not synced with the
Samsung Health app. Sync data with the Samsung Health app by opening the app on
the connected phone before resetting the Ring.
Another Bluetooth device cannot locate your Ring
•
Take the Ring out of the charging case and then put it back in the case, or press
and hold the charging case’s Multipurpose button for more than 3 seconds to enter
Bluetooth pairing mode.
•
Reset your Ring and try again.
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