Samsung Galaxy S7 Edge - Anshin Enkaku Support

145
Appendix/Index
Error message Cause and remedy Page
MediaServer failed.
Camera needs restart
Appears when the error id occurred
at the MediaServer and the app is
terminated abnormally.
Exit the camera app and restart the app.
P.93
You cannot use more
than one application
that uses camera
at the same time.
Camera will close.
Appears when two more apps
using camera function is booting
simultaneously.
Exit the camera app and restart the app.
P.93
Disabling built-in apps
may cause errors in
other apps.
If you disable application, other
applications linking to the disabled
application may not work properly. If
other application does not work properly
when "OK" is tapped and application is
disabled, enable the application.
P.113
Unfortunately,
XXXX (process.com.
android.browser) has
stopped.
Appears when an error occurs in the
browser. Tap "OK" and wait for a while,
then retry the operation.
P.79
No certicates found Appears when requested SSL certicate
is not found on the terminal. Install
compatible certicate to the terminal.
－
Certicate-based
authentication failed
Appears when certicate is required
by SSL web page but the certicate
saved in the terminal does not match
the requested one. Install compatible
certicate to the terminal.
－
* XXXX indicates application or function name in which an error is
occurred.
AnshinEnkakuSupport
By sharing screens of your terminal with NTT DOCOMO, you can
receive technical support to make settings, to use apps, to connect
to peripheral devices such as a PC, etc. (In Japanese only)
• This service is not available if your docomo nano UIM card is not
inserted, during international roaming, or in Airplane mode.
• Anshin Enkaku Support is a service requiring subscription.
• Some operations and settings are not supported.
• For details on Anshin Enkaku Support, refer to NTT DOCOMO's website.
1
Call あんしん遠隔サポートセンター (Anshin Enkaku Support
center for smartphone)
From DOCOMO mobile phones：(No prex)15710 (toll free)
From land-line phones：
0120-783-360
Business hours 9:00 a.m. to 8:00 p.m. (open all year round)
When calling Anshin Enkaku Support from the terminal, from the Home
screen,
→ " 遠隔サポート (Enkaku Support)" → " このスマートフォンから
発信する (Make a call from this smartphone)" → "Dial"/"Phone" to dial.
2
From the Home screen, → "遠隔サポート (Enkaku Support)"
3
"遠隔サポートの接続画面に進む (Go to Enkaku support
connection screen)" → "同意する (Agree)"
4
Enter connection number notied by DOCOMO
5
Enkaku support starts when you are connected