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Samsung OfficeServ 7030 User Manual

Samsung OfficeServ 7030
100 pages
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Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA.
SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation
or use of information presented in this manual.
OfficeServ
TM
7030
General Description
Supports Software Version 4.60 or Higher

Table of Contents

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Samsung OfficeServ 7030 Specifications

General IconGeneral
VoIP SupportYes
Operating Temperature0°C to 40°C
Humidity Range10% to 90% non-condensing
TypeIP-PBX
Integrated VoicemailYes
Power Supply100-240V AC, 50/60Hz
Supported ProtocolsSIP

Summary

PART 1. SYSTEM OVERVIEW

1.1 GENERAL DESCRIPTION

Provides a general overview of the OfficeServ 7030 system's capabilities and convergence.

1.2 SIZE AND CONFIGURATION

Details the physical cabinet layout, card slots, and virtual cabinet configurations.

1.3 TECHNOLOGY

Explains the memory and microprocessor architecture of the OfficeServ 7030 system.

1.4 PROGRAMMING

Describes system programming methods, levels, and the Device Manager application.

PART 2. HARDWARE DESCRIPTIONS

2.1 SYSTEM CABINET

Details the base unit, its functions, slots, and front panel connections.

2.2 EMBEDDED APPLICATIONS

Describes built-in features like Auto Attendant, Media Gateway Interface, and common resources.

2.3 DAUGHTERBOARD MODULES

Details the functions of digital phone, single line, and trunk interface modules.

2.4 OPTIONAL BOARDS

Covers modem boards and their capabilities for system expansion.

2.5 STATION EQUIPMENT

Introduces the different series of station equipment, including DS 5000.

2.5.1 DS 5000 SERIES EQUIPMENT

Details the features of DS 5021D, DS 5014D, and DS 5007S keysets.

2.5.2 iDCS SERIES EQUIPMENT

Details the features of iDCS 28D, iDCS 18D, and iDCS 8D keysets.

2.5.3 DCS SERIES KEYSETS

Mentions compatibility of earlier DCS model phones and AOMs with the OfficeServ 7030.

2.5.4 OfficeServ™ SMT-i SERIES IP EQUIPMENT

Describes various SMT-i series IP phones and their features.

2.5.5 OfficeServ™ Communicator Softphone

Explains the software-based IP telephone application for computers.

2.5.6 OfficeServ™ Wireless

Details the wireless LAN access point and its features for wireless coverage.

2.5.7 SIP DEVICES

Covers the use of standard SIP devices as internal stations with supplementary features.

PART 3. SPECIFICATIONS

3.1 ELECTRICAL SPECIFICATIONS

Provides input and output voltage, and maximum power consumption details.

3.2 DIMENSIONS

Specifies the physical dimensions of the OfficeServ 7030 cabinet.

3.3 ENVIRONMENTAL LIMITS

Details operating temperature, storage temperature, and humidity limits.

3.4 CABLE REQUIREMENTS

Specifies cable types, AWG, and maximum lengths for connected equipment.

3.5 RINGS AND TONES

Describes ring cycles and system tones for user notifications.

3.6 KEYSET LED INDICATIONS

Explains the meaning of LED colors and patterns for keyset status.

PART 4. BUSINESS FEATURE PACKAGE

SYSTEM FEATURES

Lists and describes various system-level features for business operations.

4.1 SYSTEM FEATURE DESCRIPTIONS

Provides detailed explanations of system features like Account Code Entry and Auto Answer.

STATION FEATURES

Details features available to individual station users, like Add-On Modules and Call Forwarding.

4.2 STATION FEATURES DESCRIPTIONS

Explains station features such as Appointment Reminder, Automatic Hold, and Busy Station Callback.

DISPLAY FEATURES

Covers features related to the keyset display and call processing information.

4.3 DISPLAY FEATURES DESCRIPTIONS

Explains displays like Account Code Display, Call Duration Timer, and Caller ID Information.

SAMPLE DISPLAYS

Shows examples of typical displays seen on keyset screens during call handling.

SAMPLE CALLER ID

Provides examples of Caller ID information displays on keysets.

SAMPLE UCD DISPLAYS

Shows example displays related to Uniform Call Distribution (UCD) statistics.

AUTO ATTENDANT FEATURES

Details features of the automated attendant system for call routing and prompts.

4.4 AUTOMATED ATTENDANT FEATURES DESCRIPTIONS

Explains features like Caller ID Routing, Menu Tree Routing, and Schedule-Oriented Call Processing.

VOICE MAIL FEATURES

Outlines features related to voicemail services, such as Availability Schedule and Message Delivery.

4.5 VOICE MAIL FEATURES DESCRIPTIONS

Explains features like Answering Machine Emulation, Call Blocking, and Message Notification.

4.6 SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID)

Provides a sample of the Station Message Detail Recording report without Caller ID.

4.7 SAMPLE SMDR PRINTOUT (WITH CALLER ID/ANI NUMBER)

Provides a sample SMDR report including Caller ID and ANI number information.

4.8 SAMPLE OF UCD EMBEDDED REPORT

Shows sample reports for UCD group and agent call statistics.

4.9 UCD CALL STATISTICS

Defines statistics for UCD calls, including Calls in Queue and Abandoned Calls.

4.10 UCD AGENT STATISTICS

Details statistics for individual agents, such as Logged In status and Average Call Time.

4.11 SAMPLE TRAFFIC REPORT

Presents a sample traffic report summarizing system activity and trunk usage.

4.12 TRAFFIC REPORT OVERVIEW

Explains the different categories and metrics found in the traffic report.

PART 5. GENERAL USER INFORMATION

5.1 RADIO FREQUENCY INTERFERENCE

Addresses FCC compliance regarding radio frequency interference and proper usage.

5.2 FCC REQUIREMENTS

Outlines FCC rules, registration numbers, and requirements for unauthorized modifications.

5.3 TELEPHONE COMPANY INTERFACES

Details circuit types, card types, and network jack requirements for phone line connections.

5.4 MUSIC ON HOLD WARNING

Provides a warning about copyright licenses for music used in the Music on Hold feature.

5.5 DISA WARNING

Warns about the security implications of the Direct Inward System Access (DISA) feature.

5.6 UNDERWRITERS LABORATORIES and CANADIAN STANDARD ASSOCIATION

Confirms compliance with safety standards from UL and CSA.

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