Sapling SBP Series - Troubleshooting Common Issues; Clock Not Powering Up; Web Interface Connection Problems; Incorrect Time Display

70
The Sapling Company, Inc.
670 Louis Drive
Warminster, PA 18974
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
70
The Sapling Company, Inc.
670 Louis Drive
Warminster, PA 18974
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
The clock is not powering up. What should I do?
If you are using a power injector or PoE switch, confirm that the injector or switch is powered. If you can
confirm that the injector is powered, but the clock is still not powering up, confirm that the cable from the
network router has been inserted into the INPUT socket, and that the cable leading to the clock has been
inserted into the OUTPUT socket.
I cannot connect to the web interface. What should I do?
Use the front buttons to confirm that you are trying to access the correct IP address. If you were using
the correct IP address, reexamine your network firewall for settings that could prevent you from
accessing the clock.
The clock is not showing the right time. What should I do?
Attempt the following corrections in numerical order until the clock properly synchronizes:
1. Confirm that the clock is on the network by finding it using the IP monitoring software.
2. Confirm that the clock is able to communicate over your network. Be mindful of passwords and
firewalls, and be sure that Port 123 is open if you are getting NTP time from the Internet.
3. On the web interface, click on the tab ‘Clock Status’ and press the ‘Resync NTP Now’ button.
4. On the web interface, click on the tab ‘Clock Settings’ and review the text box labeled “GMT Offset”.
Confirm that the number matches your time zone. If it does not, revise the number, press submit, and
then press the “Resync NTP Now” button on the ‘Clock Status’ page.
5. On the web interface, click on the tab ‘Network Servers’, confirm that the ‘Rotate Servers’ box is
selected, then press submit. Return to the ‘Clock Status’ page and press the “Resync NTP Now” button.
6. If the problem persists, contact technical support.
Is there a way to reset the clock to its manufacturer default settings?
To reset the clock to its default settings:
1) Power off the clock.
2) Move the settings jumper from the SHIPPING
position to the RESET Position.
3) Power on the clock.
4) Wait for the clock to display time.
5) Power off the clock.
6) Move the settings jumper from the RESET position to
the SHIPPING postion.
The clock should now be back to its default settings.
Troubleshooting
SHIPPING POSITION
8
7
6
5
4
RESET POSITION