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Problem Possible Causes Solution
The error code "ERR 12" is
displayed
– You tried to store a value in the
tare memory for applications,
although this memory has been
blocked by menu code 2 2 x
– You entered a numeric tare that
is not allowed
– Check the configuration
– Check the value entered
The error code "ERR 17" is
displayed
– Internal calibration is not
possible because the preload
setting is too high
– See "Setting the Preload" in the section on the
operating menu
The error code "ERR 19" is
displayed
– The remaining weighing
capacity available is too low
because the relatively high
preload setting has reduced the
maximum capacity
– See "Setting the Preload" in the section on the
operating menu
The special code "A" remains
displayed
– None of the keys has been
pressed since the weighing
platform was switched on
– Press any key
The weight readout changes
constantly
– Unstable environment (ambient
conditions; e.g., too much
vibration or exposure to
excessive drafts)
– A foreign object is caught
between the load plate and the
platform frame
– Set up the weighing platform in a different
area
– Access the "Devices" setup menu to adapt the
weighing platform to the particular
environment
– Remove the foreign object
The readout of the weighing
result is obviously wrong
– The weighing platform has not
been calibrated/ adjusted
– The weighing platform was not
tared before weighing
– The weighing platform is tilted
– Calibrate/ adjust the weighing platform
– Tare before weighing
– Level the weighing platform as described
in the instructions
If any other errors occur, please contact your nearest Sartorius service center or your dealer.
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