HC3 Installation Preparation
All of the pertinent information you need to prepare for your HC3 system professional service engagements and
installation. Interested in the full line up of Scale Computing Professional Services? Check out our ScaleCare White
Paper here or our Professional Services page here!
What to Expect After Your Purchase
Our experienced Customer Success Coordinator will be in touch with you regarding project planning and scheduling
for your HC3 system. They will walk you through using the Customer or Partner Portal, answer general,
non-technical questions, provide necessary documentation, and all-in-all make sure you have every tool you need for
a successful implementation with the ScaleCare Support and Professional Services team!
Once you are scheduled, your assigned ScaleCare engineer will contact you at the previously scheduled date and
time with the provided contact number to walk you through your purchased professional services. These services
may involve more than a single call to ensure the proper technical planning has been made and all of the necessary
hardware is in place prior to the service engagement.
Network and installation professional services will require physical access to the network environment, switches,
and/or nodes as applicable in order to properly configure the hardware and assign IP schemes. Once the nodes are
initialized, the HC3 web interface will be available through a web browser and the remainder of the professional
services engagements will be handled through remote meetings with your ScaleCare engineers.
NOTE
If you have made the decision to self-install the HC3 system, please contact ScaleCare Support
once the system is initialized for a system health check, any applicable software updates, and
to make sure that the system is properly registered to your account.
Choosing to self-install may delay your deployment in the event of any issues. ScaleCare
Support reserves the right to take the necessary corrective actions on the system post
self-install on a first-come, first-serve basis with preference given to previously scheduled
professional services.
Pre-Installation Checklist
You will need the following equipment and information available and/or configured prior to the scheduled installation
time.
● Review the Networking Guidelines and Recommendations for all of your networking environment
requirements.
○ 1 LAN IP address for each node
○ 1 Backplane IP address for each node
○ Network Subnet mask for the LAN IP
○ LAN network Gateway IP address
○ All applicable cables for your node series (1 GbE, 10GBase-T, 10 GbE SFP+)
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Scale Computing 2019 Version 3.0: 02/2019 | 12
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