○ Any other cable converters, VLAN information, or networking information unique for your environment
● Review the Support Matrix for supported configurations, supported operating systems, supported drivers,
and more for your HC3 system implementation plans.
● Understand how to safely and properly rack your new HC3 nodes.
● Schedule your purchased professional services.
○ Credentials should be emailed to all users on the account with Scale Computing within 24 hours of
product shipment (there is a typical 3 week build time before shipment). If you haven’t received
credentials within that time frame you can sign up manually by selecting New User? under the
appropriate Portal.
● Hardware installation tools.
○ A Phillips-head screwdriver for installing the rail kit if needed
○ A standard VGA monitor and USB keyboard to hook to the nodes for configuration
■ A KVM may be used but is not recommended for initial configuration
● A machine local to the HC3 system network for HC3 web interface access after configuration (VPNs, port
forwarding, etc have been seen to block HC3 web interface access in the field)
Customer Portal Access
The customer Portal is for customer use only. Customers can use the Portal to:
● Manage account information
● Access assets
● Access shipments
● Access entitlements for support
● Create and manage support cases
● Schedule and monitor professional service engagements
● Access the Knowledge base for documentation, guides, application notes, frequently asked questions (FAQs),
and best practices
● Access forums and question boards
● Contact representatives directly
Customers automatically receive access to the customer Portal when they make their initial purchase of Scale
Computing assets. Once the nodes have been shipped, customers will receive an email from
myscale@scalecomputing.com containing login information. Additional contacts from the company who are
associated with the account can register for a new login from the proper Portal page here after the initial purchase.
For more information about how to register for a new login at the Portal page, refer to Login or Register for a Portal
Account.
Partner and Distributor Portal Access
The partner Portal is for partners and distributors only. Partners can use the Portal to:
● Manage account information and view contacts
● Register deals, update existing registrations, and work assigned leads
● Access training materials, forums, and question boards
● Access the Knowledge database for documentation, guides, application notes, frequently asked questions
(FAQs), and best practices
©
Scale Computing 2019 Version 3.0: 02/2019 | 13
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