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User Manual | 05.2018 | v02
www.schaererusa.com How to Get Help
Normal Business Hours
During normal business hours, a Schaerer representative will answer your call directly. If all lines
are busy, please leave a message according to the instructions you hear on the voicemail.
Monday through Friday: 5:00AM to 5:00PM PST
Weekends: 5:00AM to 3:00PM PST
Messages received during business hours will be returned in the order they were received.
After Hours Support
Outside normal business hours, you can use our voicemail system to notify an on-duty technician
for emergencies. Our after-hours notication system is active during the following times:
Monday through Friday: 5:00PM to 9:00PM PST
Weekends: 3:00PM to 9:00PM PST
Messages received during after hours will be returned promptly. Please do not use the after
hours voicemail system for general questions or other non-emergency requests!
*Messages received outside of normal after hours will be returned the next day.
*Please DO NOT use this system for general questions or other non-emergency requests.
How to Contact Us (Normal and After Hours)
Call our toll free number at (888) 989-3004.
• Press “4” for technical support.
• During normal business hours, a Schaerer representative will answer your call
directly.
• Should you reach voicemail, please leave a message containing the following
information:
1. Your phone number, including the local area code.
2. Your name.
3. The store’s contact name and phone number including area code.
4. The store address.
5. The machine’s serial number.
6. A brief description of the problem.
• Leaving a message in the Service Dispatch box will page the on-duty technician
(during paging hours).
Please do not use this procedure for general questions or other non-emergency requests!
Onsite Response Times*
• If a service request is received before 9:00AM PST, all attempts possible will be made for
same day service.
• If a service request is received after 9:00AM PST, same day service will be attempted.
Otherwise, service will be scheduled for the next day.
* Due to long distances between some locations and their authorized Schaerer Service Vendor,
onsite response times may differ.
How to Get Help
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