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User Manual | 05.2018 | v02
www.schaererusa.com Warranty Information
Non-warranty service calls will be invoiced on a time and materials basis to the customer by the Schaerer Service
Vendor. The service technician will make an on-site assessment of whether or not a repair is covered under warranty.
If the customer has questions about warranty coverage or disputes the technician’s decision that a service call is
not covered under manufacturer’s warranty, please contact Schaerer USA at 888.989.3004 to discuss warranty
coverage.
Preventative Maintenance Calls
Two preventative maintenance visits shall be included. These visits shall be scheduled in or near the 2nd and 4th
quarter and need to take place during normal business hours. Schaerer USA will coordinate scheduling through
its Service Vendors. In the event that the store or site does not make itself available for a PM visit, Schaerer USA
reserves the right to void its obligation toward this visit and the warranty in general.
Schaerer USA Corporation is entitled to utilize customer-initiated service visits to perform the preventative
maintenance inspection, should one occur during or near the respective PM dates.
Components/Parts Covered Under Warranty
The following major internal components are covered under this contract:
Control Board PC-Board
Pump Head Pump Motor
Flow Meter Brewing Unit (Automat)
Brew Valve Tea Valve
Temperature Probe (internal damage) Water Boiler
Grinders Grinder Motors
Brew Group Drive Motor Transformer
Card Reader Display (internal damage)
Air Pump Position switches (internal damage)
Warranty Exceptions
Examples of components NOT covered under this contract, excluding manufacturer defects:
Paneling (Shell) Bean Hoppers
Cup Warmer Plate Drip Tray
O-rings Product Buttons (external damage)
Coffee Spout Display (external)
Grinder Blades (normal wear and tear) Hot Water Spout
Chip Cards
Examples of major component malfunctions NOT covered under manufacturer’s warranty:
• Any valve that is clogged or damaged by calcium or other solids/deposits.
• Any sensor is covered with calcium or other solids/deposits.
• Any boiler lled with solids/deposits that needs to be replaced.
• Any damage due to cartridge residue reaching the machine because it was not ushed properly.
Examples of operator error, misuse, abuse, neglect, lack of cleaning, etc., issues that are NOT covered under
manufacturer’s warranty:
• Clogged brew group/automat due to lack of cleaning.
• Any clogging of the drip tray or cracks in the drip tray.
• Foreign objects (coins, small stones, plastic objects, etc.) in the grinders.
• Position switches, inside the automat/brew group area.
• Calibration complaints (beverage volume and temperature) based on measurements not following the
correct measuring procedure.
• Main waterline being turned off.
The terms and conditions of this contract are valid for the current program period only. The examples listed above
do not represent an exhaustive list of the errors that might be encountered. They are examples only. Terms and
conditions of this contract are subject to change.
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