Serta Pivot - Troubleshooting Common Issues; Problem Diagnosis and Solutions

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CUSTOMER SERVICE: 800-695-2540
Troubleshooting
In the event the Serta
®
Pivot™ Foundation fails to operate, investigate the symptoms and
possible solutions provided in the chart below:
SYMPTOM SOLUTION
Hand control LED will not illuminate or LED
illuminates and appears to be operable but will not
activate the bed.
• Verify the power cord is plugged into a working,
grounded electrical outlet. A grounded, electrical
surge protection device is recommended. Test the
outlet by plugging in another working appliance.
• Verify the hand held control wire is securely plugged
into the hand held control port located in the control
unit on bottom of bed or Y-Cable.
Head section of the Serta
®
Pivot™ Foundation
will not activate.
• Unplug the power cord, wait 45 seconds and plug it
in to reset the electronic components.
• The electrical circuit breaker may be tripped.
Check the electrical service breaker box to verify.
• The surge protection device or electrical outlet
is defective. Test the outlet by plugging in another
working appliance.
• If bed has been paired, conrm that all cables are
properly connected, especially the Y-Cable line that
plugs into the beds control port.
Head section will elevate but will not return to the
horizontal (at) position.
• The bed mechanism may be obstructed. Elevate
the bed and check for an obstruction. Remove the
obstruction.
• The head section may be too close to the wall.