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TWO (2) YEAR LIMITED BATTERY GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your “statutory
rights”). You can enforce these rights against your retailer. However, at Shark we are so confident about the quality of our products
that we give you an additional manufacturer’s battery guarantee of up to two years. (1 year as standard plus 1 year when you
register) These terms and conditions relate to our manufacturer’s battery guarantee only – your statutory rights are unaffected.
Please note that the 2 year guarantee is available in all EU countries and in the UK if it stops being an EU country during the
guarantee term.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights or the
obligations of your retailer and your contract with them.
Shark® Guarantees
Our customer service helpline (0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put
straight through to a Shark representative. You’ll also find online support at www.sharkclean.eu/uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about your
machine:
•
Model no.
•
Serial Number (only if available)
•
Date you purchased the machine (receipt or delivery note)
To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
•
The manufacturer's guarantee covers your battery for 12 months (or for 2 years, if registered) starting on the date of purchase.
•
Please keep your receipt at all times. Should you need to use your guarantee we will need your receipt to verify the information
you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also receive tips and
advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark Lithium-Ion batteries guaranteed for?
Our confidence in our design and quality control means that the battery in your new Shark vacuum cleaner is guaranteed for a total
of 2 years (12 months plus an extended guarantee of 1 year).
What is covered in my guarantee?
1. The original Lithium-Ion Battery, in Shark’s sole discretion, will be replaced for up to 2 years from the original purchase date.
2.
In the rare event that a replacement battery is issued, the warranty coverage for the replacement battery ends six months
following the receipt date of the replacement battery or the remainder of the existing guarantee, whichever is later.
What is not covered by the free Shark guarantee?
1.
Normal wear and tear of Lithium-Ion Battery, within the temperature range set out under the safety instructions section.
2.
Any battery that has been tampered with or used for commercial purposes.
3.
Damage caused by misuse, abuse, use of the vacuum outside of the approved temperature range, or careless handling, or
damage due to mishandling in transit.
4.
Injury or damage caused to people or things other than the battery itself.
5.
Faulty installation (except where installed by Shark).
6.
Repairs or alterations carried out by parties other than Shark or its agents.
Problems with your battery
If your Lithium-Ion battery fails to operate properly while in use under normal household conditions within the guarantee period,
please call our freephone customer service helpline on 0800 862 0453 for product help and support.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a full range of
Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your guarantee.
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