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sharkclean.co.uk
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are
so confident about the quality of our products that we give you an additional manufacturer’s guarantee on the
batteries of up to two years (1 year as standard plus 1 year when you register). These terms and conditions relate to
our manufacturer’s guarantee only - your statutory rights are unaected.
The guarantee covers parts and labour. Our customer service helpline (0800 862 0453) is open from 9.00am to
6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark® representative. You’ll also
find online support at www.Sharkclean.co.uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Model Number
• Date you purchased the machine (from your in-store receipt or delivery note)
To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark®
are automatically registered.
IMPORTANT
• The manufacturer’s guarantee covers your battery for 12 months (or for 2 years, if registered) starting on the
date of delivery.
• Please keep your receipt at all times. Should you need to use your guarantee (standard 1 year or further 1 year
extended) we will need your receipt to verify the information you have supplied to us is correct. The inability to
produce a valid receipt may invalidate your guarantee.
How long are new Shark® batteries guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner battery.
is guaranteed for a total of two years (12 months plus an extended guarantee of 1 year).
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® battery (at Shark’s discretion to decide whether to replace or repair)
including all parts and labour. A Shark® guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1.
Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit.
2.
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the battery which is not in accordance with the Shark® Instructions supplied with your machine.
3.
Use of the battery for anything other than powering the Shark® vacuum cleaner with which it was supplied.
4.
Use of parts not assembled or installed in accordance with the operating instructions.
5.
Use of parts and accessories which are not Shark® spares.
6.
Faulty installation (except where installed by Shark®).
Where can I buy genuine Shark® batteries?
Shark® batteries are developed by the same engineers who developed your Shark® vacuum.
You’ll find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at
www.Sharkclean.co.uk. Please remember damage caused by use of non-Shark® spares is not covered under your
guarantee.
TWO (2) YEAR LIMITED BATTERY GUARANTEE
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