Troubleshooting
Phenomenon Solution
Washing machine does
not drain and/or spin.
Door does not open.
• Make sure the drain hose is straightened all the way to the
drain system. If you encounter a drain restriction, call for
service.
• Make sure the drain pump filter is not clogged.
• Close the door and press or tap Start/Pause. For your
safety,the washing machine will not tumble or spin unless
the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system
that is not clogged.
• If the washing machine is not supplied with sufficient power,
the washing machine temporarily will not drain or spin.
• As soon as the washing machine regains sufficient power, it
will operate normally.
• Press or tap Start/Pause to stop the washing machine.
• It may take a few moments for the door lock mechanism to
disengage.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain
the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washing machine has drained.
• Check the washing machine is in cooling, and the door lock
can not be opened until the cooling is over.
• Check the washing machine is in working, and the door lock
can not be opened until the motor stop.
Water is leaking.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted
and secured to the drain system.
• Avoid overloading.
• Use “low foam” detergent to prevent oversudsing.
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