MX-C250 TROUBLESHOOTING 7 – 19
*1: For a job status result in "Display in the column of result," "NG XXXX" is displayed. " " is the code number.
For a communication result, "Communication error (XXXX)" is displayed.
- When the communication result is OK, the communication sub code 1 and the communication sub code 2 are "0000."
- Errors in ( ) are not used.
(2) Communication report sub code 1
The communication report sub code 1 (upper 2 digits) are always indicated as "00."
(3) Communication report sub code 2
When the sub code 2 is "08" or "30" and the communication report is "OK," the report code is "00" or "16."
4. Dial tone
When shipping from the factory, the dial tone detection when sending is set to Enable (changed from OFF to ON). When installing this machine,
be sure to check and confirm that the dial tone is properly detected and the auto dial sending is enabled.
Check to confirm that the continuous buzzer sound is heard when the on-hook key is pressed. (Press the on-hook key again to cancel the
buzzer sound.)
If facsimile communication cannot be executed normally through the IP telephone line, try the general telephone line.
80 NG80 XXXX
*1
NIC connect failure (network abnormality)
- Check for disconnection of cables.
- A network trouble (CE-XX) occurs.
- The port is set to DISABLE.
- Authentication of the POP server is failed when POP before SMTP is enabled.
- When an error other than the communication result code 93 or 94 in D-SMTP send (including error
response of 5XX)
Report code
(Communication
result)
Display in the column of
result
Content of communication interruption
Report code 2 Content of communication interruption Send/Receive
00 When the conditions after 01 do not apply. Send/Receive
01 Send length over Send
02 EOL time up Receive
03 Carrier detection time up Receive
04 Time up of the communication start command from the machine side Receive
05 Time up in phase C (8 min) Send
06 Memory image decode error Receive
07 Memory image decode error Send
08 Time up between frames in phase C (Report code is 0 or 16.) Send/Receive
09 Not used -
10 Not used -
11 Polarity reversion detection Receive
12 Invalid command reception Receive
13 Time up (1-minute timer/6-second time) Receive
14 PUT error Receive
15 In V.34 mode, time up is generated when shifting from Primary to Control. Receive
16 In V.34 mode, time up is generated when shifting from Control to Primary. Receive
17 Command receive time-up from MFP controller Receive
18 Not used
-
19 Not used -
20 Polarity reversion detection Send
21 Invalid command reception Send
22 Fallback retry number over Send
23 Command retry number resend over Send
24 Time up (T5 timer) Send
25 Time up (T5 timer) in V.34 mode Send
26 In V.34 mode, time up is generated when shifting from Primary to Control. Send
27 In V.34 mode, time up is generated when shifting from Control to Primary. Send
28 When sending the FSK signal, no response of send completion is sent back from the MODEM chip within a certain time.
(V.34, other than V.34)
Send
29 Not used -
30 A communication error is generated between MFP controller and Modem controller. (Report code is 0 or 16.) -
31 DC current not detected (busy) Send
32 Dial tone not detected (busy) Send
33 Busy tone detection (busy) Send
34 T0 time up (Remote machine not responding) Send
35 T1 time up (Remote machine not responding) Send
36 In dialing, polarity reversion detection (Remote machine not responding) Send
37 Calling is not made (busy)<Collision detected (including CNG detection)> Send
38 Not used -
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