FAQs
1) Are my coins and transaction history stored on my BitBox?
No. Your coins and transaction history are stored on the network, not the BitBox.
Your BitBox securely stores the private key(s) that is required to access your
funds. However, if you lose your BitBox and backup micro SD card and have no
other backup, you lose access to all your funds.
2) Are all my transactions stored forever?
Yes. The Bitcoin network stores all transactions indefinitely on thousands of
distributed computers all over the world. This distributed ledger is called the
Blockchain and is virtually impossible to alter or hack.
3) Why should I keep my BitBox separate from the backup micro SD card?
If you lose your BitBox and micro SD card, you lose access to all your funds
forever (assuming you have no other backups). Keep the micro SD card
somewhere safe. If you have a lot of funds, create multiple backups on multiple
micro SD cards and store them in separate secure locations. Pay attention to
avoid environmental hazards such as fire, high humidity and flooding. With just
the BitBox, or with just the micro SD card you can access your wallet as long as
you also remember your password.
4) I lost my micro SD card. If someone finds it, can they find out my password
or my private key(s) from it?
No. The backup micro SD card only stores your seed. Without knowing your
password your private keys (i.e. the wallet) cannot be derived, and hence your
wallet cannot be accessed.
5) Can I replace my micro SD card if I lose it?
Yes. The micro SD card is a standard off-the-shelf micro SD Card. Only a small
fraction of the card is used, so the one with the smallest amount of memory is
sufficient. To create a new backup of the wallet loaded on the BitBox, insert a
micro SD card into the BitBox, then go to Options > Manage Backups… and
press “Add”.
6) Can I have more than one copy of my micro SD card storing the same
backup information?
Yes. Just insert a different micro SD card into the BitBox, go to Options >
Manage Backups… and press “Add”. Note that your password is NOT stored on
the card. We recommend storing the password separately in a secure location.
7) I prefer to use paper to store my backup, how can I do that?
The backup is saved as a PDF file. The micro SD card can be inserted into a
trusted printer or computer for printing. Be aware that malware on a computer
could view the backup, and the memory in a public printer that was used to print
the file could be viewed by later users or administrators. Keep the paper copy
somewhere safe. Do not use thermal printers because the ink will disappear
quickly.
8) Can I recover my wallet without a BitBox?
Yes, based on your seed (“wallet backup”) and password, you can create
recovery keys which can be used to load your wallet in a software wallet, see:
digitalbitbox.com/backup. Instructions for loading the wallet onto a BitBox are
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