39
Code
Situation where
the error occurred
Operational restriction when
an error is being displayed
Remedy
E014
The speed sensor
may have been
installed in the
wrong position.
Power assistance is not
provided during riding.
Contact the place of purchase or bicycle dealer.
E020
A communication
error between the
battery and drive
unit was detected.
Power assistance is not
provided during riding.
Check that the cable between the drive unit and
battery is properly connected.
If the situation does not improve, contact the place
of purchase.
E030
A setting error was
detected.
Power assistance is not
provided during riding.
If the situation does not improve even after
pressing the battery power button and turning on
the power again, contact the place of purchase.
E031
The chain tension
may not have been
adjusted or the
crank may have
been installed in
the wrong position.
The assist function is not
available. (Electronic gear
shifting does not function.)
Contact the place of purchase or bicycle dealer.
E043
Part of the cycle
computer’s
firmware may be
damaged.
Power assistance is not
provided during riding.
Contact the place of purchase or bicycle dealer.
Troubleshooting
Assist function
Symptom Cause / Possibility Remedy
Assistance is not being
provided.
Is the battery sufficiently charged?
Check the battery charge. If the battery is
nearly spent, recharge it.
Are you riding on long slopes in summer
weather or riding for a long time carrying a
heavy load?
The battery may be overheating.
Turn off the power, wait for a while and
then check once more.
The drive unit (DU-E6000 / DU-E6001 /
DU-E6050 / DU-E6010), cycle computer
(SC-E6000 / SC-E6010) or assist switch
(SW-E6000) may be connected incorrectly or
there may be a problem with one or more
of them.
Contact the place of purchase.
Is the speed too high?
Check the Cycle Computer display.
Assistance is not provided at speeds of
25 km/h or more.
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