40
Symptom Cause / Possibility Remedy
Assistance is not being
provided.
Are you pedaling?
The bicycle is not a motorbike, so you need
to operate the pedals.
Is the assist mode set to "OFF"?
Set the assist mode to "HIGH". If you still
do not feel that assistance is being given,
contact the place of purchase.
Is the system power ON?
If you have performed the steps below and
still do not feel the assistance, contact the
place of purchase.
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Press and hold the cycle computer power
button for 2 seconds, or press the battery
power button to turn the power ON.
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Press the battery power button to turn the
power ON.
Assist traveling distance is
too short.
The traveling distance may become shorter
depending on road conditions, the gear
position and whether the light are ON or OFF.
Check the battery charge. If the battery is
nearly spent, recharge it.
The battery characteristics will drop during
winter weather.
This is not a sign of a problem.
The battery is a consumable part. Repeated
recharging and long periods of use will
cause the battery to deteriorate (lose its
performance).
If the distance that can be traveled on a
single charge is very short, replace the
battery with a new one.
Pedaling is stiff.
Are the tires inflated to a sufficient pressure?
Use a pump to add air.
Is the assist mode set to OFF?
Set the assist mode to "HIGH". If you still
do not feel that assistance is being given,
contact the place of purchase.
The battery may be running low.
After charging the battery well, check the
level of assistance again. If you still do not
feel that assistance is being given, contact
the place of purchase.
Did you turn on the power with your foot
placed on the pedal?
Turn on the power again without putting
pressure on the pedal. If you still do not
feel that assistance is being given, contact
the place of purchase.
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