ShoreTel Quick Reference Guide
IP480 IP485
To Place an Internal Call:
Dial 3-digit extension number
To Place an External Call:
Dial 9 + Telephone number
To Retrieve Voicemail from outside of Office:
Dial your own Direct Number and press *# when you hear
your own greeting
6 Fixed Feature Buttons-located on the right of Dial Pad
5 Soft Feature Keys – Located at bottom of Display area
Adjust Ring and Listen Volume: Press for Ring Volume and when using your Handset, Speakerphone or Headset
TO PLACE A CALL
1. Lift handset or press HANDSFREE
2. Dial 9 + the number for external calls
3. When finished, press HANDSFREE
OR, hang up handset
TO PLACE AN INTERNAL CALL
1. Lift handset or press HANDSFREE
2. Dial 3-digit extension
3. When finished, press HANDSFREE
OR, hang up handset
TO ANSWER A CALL
1. Lift handset or Press HANDSFREE
2. When finished, press Hang Up (Soft Key)
TO ANSWER AN ADDITIONAL CALL
1. Hear Call Waiting tone on call
2. Press Hold to put current call on hold
3. Press flashing Call Appearance Key to answer second call
4. Or, Press flashing Call Appearance Key to answer second
call (FIRST call is automatically put on hold)
Note: To join two lines together, press Merge soft key
SEND AN INCOMING CALL TO VOICEMAIL
Send a call directly to your Voicemail
1. Call is ringing, press To VM key (Soft Key)
2. Caller is sent directly to your Voicemail box
DIVERTING AN INCOMING CALL
Send a call to another location, without answering
1. Call is ringing
2. Press Transfer, enter extension number
3. Press Transfer (soft key) to complete transfer
HANDSFREE
Allows you to speak without using the handset
1. Press HANDSFREE, (Button solid GREEN)
2. Press Mute Button (Button turns RED)
3. To Un-Mute, press the Mute Button again
TRANSFER
Consult Transfer:
1. You have a caller on the line
2. Press Transfer (caller is automatically put on hold)
3. Dial extension number (announce call privately)
4. Press Yes (Soft Key) ….or…Hang Up
Blind Transfer:
1. You have a caller on the line
2. Press Transfer (caller is automatically put on hold)
3. Dial extension number
4. Press Transfer (Soft Key) ...or...Hang Up
Note: if unable to connect press Cancel (Soft Key) to rejoin
party on hold
CALLER ON HOLD
1. Press Hold, (extension line will start Flashing on hold)
2. Press Flashing line to connect back with caller
Note: If you leave the call on hold too long, the system will
ring you a reminder tone in 10 seconds and then at one-minute
intervals.
AUTOMATIC HOLD
1. While on a call, hear Call Waiting Beep
2. Press Ringing Line (Flashing Green)
First call is automatically placed on Hold
3. To return to call... Press Line that is Flashing on Hold
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