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General| Display | Yes |
|---|---|
| Lines | 6 |
| PoE | Yes |
| Speakerphone | Yes |
| Protocols | SIP, SCCP |
| Weight | 2.2 lbs |
| Display Size | 3.5 inches |
| Ethernet Ports | 2 |
| Headset Port | Yes |
| Features | Call hold, call transfer, call waiting |
Identifies physical parts like handset, speaker, display, dial pad, and jacks.
Explains interactive elements like soft keys, custom keys, scroll buttons, and indicator LEDs.
Details the information shown on the ShoreTel 265 IP phone display.
Explains how the screen backlight behavior and adjustments.
Instructions for placing calls using handset, speaker, or headset.
Procedures for answering calls using handset, speaker, or headset.
Covers sending to voicemail, diverting, answering additional calls, and transferring.
Explains how to adjust ring tone, handset, headset, and speakerphone volumes.
How to mute and unmute an active call.
Procedures for logging into the voice mail system from various sources.
Options for interacting with, saving, deleting, and forwarding messages.
Covers message playback controls, sending messages, and addressing.
Managing saved messages, personal greetings, and call handling modes.
Covers extension reassignment, password, and name management.
Includes Outlook integration, agent states, and Find Me forwarding.
Instructions on leaving messages and available post-recording options.
How to set call handling modes and forwarding destinations.
Explains functions that can be assigned to custom buttons for shortcuts.
Details advanced call management features like Barge In, Bridged Call Appearances, Conference, etc.
Explains how Bridged Call Appearances share call information across phones.
How to silently monitor or barge into active calls.
How to monitor the status and calls of other extensions.
Procedures for answering calls on a monitored extension.
How to speak privately to a user on a call.
How to answer calls routed to an overhead speaker.
How to change the hunt group's busy/not busy status.
How to broadcast voice messages over the paging system.
Steps to park and retrieve calls.
Solutions for common voice mail problems like full mailbox.
Solutions for "No Service" or blank display problems.
Troubleshooting for speakerphone audio and dial tone issues.
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