Need help?Do you have a question about the ShoreTel 230 and is the answer not in the manual?
General| Ethernet Ports | 2 x 10/100 Mbps |
|---|---|
| Speakerphone | Yes |
| Headset Jack | Yes |
| Supported Codecs | G.711, G.729a |
| Display | Backlit LCD |
| Lines | 3 lines |
| Power | Power over Ethernet (PoE) |
| Protocols | SIP |
Introduction to the ShoreTel IP phone features and interface.
Steps to log in to the phone and assign your extension.
Core functions for placing, answering, and managing calls.
Instructions on how to place calls using handset, speakerphone, or headset.
How to answer incoming calls using handset, speakerphone, or headset.
Managing multiple incoming calls when already on a call.
Steps to transfer an ongoing call to another number or extension.
How to set up and manage conference calls with multiple parties.
Instructions for using the intercom feature for direct communication.
Steps to place calls on hold and retrieve them.
How to redial numbers and view missed call history.
How to adjust volume settings for handset, headset, speaker, and ring tone.
How to adjust ring, handset, headset, and speakerphone volumes.
How to mute or unmute an active call.
Accessing and managing voice messages on the phone.
Steps to access the primary voice mail menu.
How to log into voice mail from a different extension.
Steps to access voice mail from an external phone line.
How to leave messages and use available message options.
Configuring phone settings like availability state and forwarding.
How to set phone status and configure call forwarding.
Set preferred audio path (headset/speakerphone) for calls.
Select from different ring tones for incoming calls.
How to assign functions to programmable buttons on the phone.
How to log in/out of workgroups or change agent status.
Activate or deactivate handsfree mode for headset users.
How to use the phone's directory to find contact numbers.
Advanced call handling and customization features.
Explains custom buttons and their role in assigning functions.
Lists functions like Barge In, Speed Dial, Monitor Extension, and Transfer for button programming.
Feature for sharing call appearance across multiple phones.
Intervene in an active call to communicate with a user privately.
Establishes common Bridged Call Appearance between an executive and assistant.
How executives and assistants configure buttons for call appearances.
Process of an assistant receiving calls for an executive via Shared Call Appearance.
Process of an assistant setting up calls for an executive via Shared Call Appearance.
Monitor another user's extension for call status and unheard messages.
Break into an active call to speak privately with one party.
Route calls to an overhead speaker for off-hours availability.
Change hunt group status between busy and not busy.
Use the system for broadcasting announcements over speakers.
Send audible messages to a select group of users.
Temporarily hold and retrieve calls on other extensions.
Overview of the client software for managing communications.
Browser-based interface for managing personal options and settings.
Guidance for resolving common phone issues.
Addresses issues with mailbox limits and accepting new messages.
Resolves display issues, 'No Service', and blank displays.
Fixes problems where the speakerphone is not audible.
How to view phone details like IP address, MAC address, and version.
Steps to restart or reboot the ShoreTel IP phone.
How to modify the display contrast for better readability.
A compilation of frequently used star codes for phone functions.
Features for remote access and call management.
To Next Page
