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ShoreTel 212k User Manual

ShoreTel 212k
44 pages
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ShoreTel 212k IP Phone User Guide

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ShoreTel 212k Specifications

General IconGeneral
Backlit LCDYes
Number of Lines2
Ethernet Ports2
Network Ports Speed10/100 Mbps
Power over EthernetYes
SpeakerphoneYes
Headset SupportYes
Power SourcePoE or AC adapter
Supported ProtocolsSIP

Summary

LOGGING IN

Login Procedure

Step-by-step instructions for logging into the ShoreTel IP phone.

MANAGING CALLS – BASIC FEATURES

Making and Receiving Calls

How to place, answer, and handle basic calls using different audio paths.

Call Transfer and Conference

Procedures for transferring calls to other extensions and setting up conference calls.

VOICE MAIL

Logging Into and Accessing Voicemail

Steps to log in and access voicemail from various locations.

Managing Voicemail Messages

Listening to, sending, and interacting with voicemail messages.

OPTIONS

Changing Call Handling Mode and Forwarding

Setting call handling modes and forwarding options.

Changing Automatic Off Hook Preference

Selecting the default audio path (headset or speaker).

Programming Your Custom Buttons

Customizing the phone's programmable buttons.

Changing the Agent State

Modifying agent status for workgroup participation.

MANAGING CALLS – ADVANCED FEATURES

Programmable Custom Buttons Overview

Explains programmable buttons and lists initial advanced features.

Call Control and Transfer Features

Groups features related to call control, monitoring, and transfers.

TROUBLESHOOTING

QUICK REFERENCE

Common Star Codes Reference

A quick reference for common star codes and their functions.

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