What to do if my ShoreTel 420 IP Phone display is blank?
If your ShoreTel IP Phone display is blank, try these solutions: * Your phone might be in power-saving mode. Go off hook or press any key to bring the phone screen back to full brightness. * The phone might not be connected to a working power source. Contact your system administrator.
How to fix ShoreTel 420 IP Phone when no dial tone from handset?
If you hear no dial tone when you take the handset off hook on your ShoreTel IP Phone, but you hear a dial tone when using either the speaker or a headset, the handset cable must be plugged firmly into place on both the phone base and the handset. To ensure a tight connection, unplug and reconnect the cable at both points, clicking the jack firmly into place. Take the handset off hook and listen for a dial tone.
Provides an overview of the document's scope and purpose.
Explains the structure and division of the document into chapters.
Details the typographical conventions used throughout the manual.
Lists other relevant documentation for the ShoreTel IP Phone 420.
Introduces the ShoreTel IP Phone 420 and its components.
Explains the function of the phone's call appearance buttons.
Provides guidance on adjusting the phone's tilt for better screen visibility.
Details the steps to adjust the contrast on the phone's display screen.
Guides users on how to assign their extension to the phone.
Explains the process of registering a phone in a ShoreTel Connect CLOUD system.
Provides instructions for accessing voicemail and initial phone setup.
Describes how to set the correct time zone for the phone display.
Introduces basic phone operations and tasks.
Explains how to initiate phone calls using different methods.
Details the procedures for answering incoming calls.
Guides users on how to adjust the phone's volume settings.
Explains how to mute the microphone during a call.
Lists and describes the icons used for phone status indicators.
Provides instructions for accessing and using the phone directory.
Explains how to view the history of placed, received, and missed calls.
Covers various ways to manage active calls.
Details the steps to put calls on hold and retrieve them.
Explains how to redirect calls to voicemail or other destinations.
Describes methods for transferring calls to other extensions or numbers.
Covers handling multiple incoming calls simultaneously.
Explains how to park and retrieve calls from other phones.
Guides users on configuring personal phone settings.
Details the process of setting up and managing conference calls.
Explains how to use the intercom feature for direct communication.
Guides users on setting availability states and call forwarding.
Describes how to assign or unassign an extension to a phone.
Explains how to use the paging feature to broadcast messages.
Details how to answer calls routed to an overhead speaker.
Explains how to toggle the status of hunt group extensions.
Guides users on listening to calls without being heard.
Explains how to listen and speak to a user during a call privately.
Describes how to join an ongoing call as a participant.
Provides instructions for accessing the voicemail system.
Details accessing voicemail directly from the phone.
Explains how to access voicemail from a different extension.
Guides users on accessing voicemail from an outside phone.
Covers common tasks for managing new voicemail messages.
Lists and explains the shortcut keys for voicemail navigation.
Details managing messages, including listening, saving, and deleting.
Explains how to forward a voicemail message to another recipient.
Guides users on how to reply to voicemail messages.
Explains how to access and listen to previously saved messages.
Details the process of recording and sending messages via voicemail.
Covers leaving messages and using available message options.
Lists the various mailbox settings and configurations available.
Guides users on recording their name for voicemail identification.
Explains how to record a custom greeting for voicemail.
Details the steps to set or change the voicemail password.
Explains how to assign an extension to a phone via voicemail.
Guides users on changing their call handling availability status.
Covers toggling the display of message envelope details.
Explains how to access and retrieve recently deleted messages.
Details the process of permanently deleting voicemail messages.
Covers integrating voicemail with Outlook for call handling.
Explains how to manage notification profiles for calls.
Guides users on changing their status as a workgroup agent.
Explains how to configure Find Me forwarding for calls.
Provides common issues and their corresponding solutions.
Details how to access diagnostic information about the phone.
Explains the procedure for restarting the phone.
To Next Page
General
