CHAPTER
ShoreTel 420 IP Phone User Guide 28
3.
Using Voicemail
This chapter provides information about using the voicemail system. It contains the following
information:
Logging in to Voicemail ............................................................................................. 30
Logging in to Voicemail from Your Phone........................................................... 30
Logging in to Voicemail from Another Extension ................................................ 30
Logging in to Voicemail from an External Phone................................................ 30
Interacting with New Messages ................................................................................ 31
Using Shortcut Keys ........................................................................................... 31
Listening to, Replaying, Saving, and Deleting Messages................................... 31
Forwarding a Message ....................................................................................... 31
Replying to a Message ....................................................................................... 32
Listening to Saved Messages ................................................................................... 32
Sending Messages from Voicemail ........................................................................... 32
Leaving a Message and Using Message Options..................................................... 33
Using Mailbox Options .............................................................................................. 34
Recording Your Name ........................................................................................ 34
Recording a Personal Greeting .......................................................................... 34
Setting Your Password ....................................................................................... 35
Assigning Your Extension to a Phone................................................................. 35
Changing Your Availability State......................................................................... 35
Enabling or Disabling Envelope Information....................................................... 36
Listening to Your Deleted Messages .................................................................. 36
Removing Deleted Messages............................................................................. 36
Enabling or Disabling Automated Call Handling in Outlook................................ 37