ShoreTel 420 - Assigning Your Extension to Your Phone; Provisioning a Phone in a Shoretel Connect CLOUD System

Getting Started Assigning Your Extension to Your Phone
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ShoreTel IP Phone 420 User Guide 9
Assigning Your Extension to Your Phone
The procedure you use to assign your extension to your phone depends on what your phone displays,
as follows:
 If your phone displays your name and extension, your ShoreTel Connect administrator or
authorized contact has already assigned your phone to you, and you do not need to assign your
extension to your phone. However, you do need to log in to change your password and record your
name, as described in steps 1-6 in Logging in to the Voicemail System and Setting up Your Phone
on page 10.
 If your phone displays Available and the date and time, follow the instructions in Logging in to the
Voicemail System and Setting up Your Phone on page 10.
 If your phone displays DID, follow the instructions in Provisioning a Phone in a ShoreTel Connect
CLOUD System on page 9 and then follow the instructions in Logging in to the Voicemail System
and Setting up Your Phone on page 10.
Until your phone is assigned, you can place internal calls by dialing a number or using the Directory,
but you cannot receive calls and you probably cannot place external calls. To receive calls and place
external calls, you need to log in to the voicemail system and assign your extension to the phone.
When your extension is assigned to the phone, your phone displays your name, your extension, and
the date and time. In this state, your phone can receive calls and you can check for new messages.
With the appropriate permissions (set by your ShoreTel Connect administrator), you can log in to any
ShoreTel IP phone in the ShoreTel Connect system to assign your extension to that phone. See
Changing a Phone’s Extension Assignment on page 25 for more information.
Provisioning a Phone in a ShoreTel Connect CLOUD System
When a phone is first added to a ShoreTel Connect CLOUD system, you must first register the phone
with the system. If the phone displays DID, it indicates that it has not been registered with the system.
To register the phone, use this procedure:
1. Connect the phone to the network.
The phone briefly displays “Cloud credentials” and then the DID prompt.
2. At the DID prompt, enter the country code plus the area code and telephone number (for example,
1512555555) that your ShoreTel Connect CLOUD authorized contact provided, and then press #.
The phone displays the Password prompt.
3. At the Password prompt, enter the phone PIN that your ShoreTel Connect CLOUD authorized
contact provided, and then press #.
The phone displays Available.
4. Proceed with the instructions provided in Logging in to the Voicemail System and Setting up Your
Phone on page 10.