ShoreTel 420 - Interacting with Calls; Placing a Call on Hold or off Hold; Diverting an Incoming Call to Voicemail or Another Number

Getting Started Interacting with Calls
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ShoreTel IP Phone 420 User Guide 18
Interacting with Calls
This section describes the following ways to interact with calls:
 Placing a call on hold or off hold
 Diverting an incoming call to voicemail or another number
 Transferring a call
 Answering additional calls
 Parking and unparking calls
Placing a Call on Hold or off Hold
To place a call on hold:
 While on an active call, do either of the following:

Press the Hold button.

Press the green call appearance button for the active call.
The call appearance button for the held call blinks green.
To take a call off hold:
1. Scroll through the held calls by using the and navigation keys until the call you want to
take off hold is displayed.
2. Do either of the following:
 Press the Hold button.
 Press the blinking green call appearance button.
The call is taken off hold, and the call appearance button associated with the call illuminates in
steady green.
If your phone is on hook while a call is on hold, you hear a reminder ring in 10 seconds and then at
one-minute intervals while any call remains on hold.
Diverting an Incoming Call to Voicemail or Another Number
Whether your phone is idle or you are engaged in a call, you can send an incoming call to your voice
mailbox or to another number without answering it.
To send an incoming call to voicemail:
 While the incoming call is displayed, do one of the following:

Press the Voicemail button.

Press #.
To transfer an incoming call to another number without answering the call: