Using Voicemail Setting Your Password
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ShoreTel 420 IP Phone User Guide 35
4. Record your personal greeting for the currently active availability state at the tone and press #,
then select from the following options:
To accept the personal greeting, press #.
To review the personal greeting, press 1.
To rerecord the personal greeting, press 2.
To cancel the recording, press *.
Setting Your Password
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 4.
4. Enter your new password, and press #.
5. Do one of the following:
To confirm your new password, enter your new password again, and then press #.
To cancel the new password, press *.
Assigning Your Extension to a Phone
If you have the proper permission, you can assign your extension to any system phone through the
voicemail system. For details, see Changing a Phone’s Extension Assignment on page 25.
Changing Your Availability State
Availability states let you specify your status and determine how inbound calls are handled. You can
record distinct greetings and specify different call forwarding options for each state.
To change your availability state:
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 2 to set an availability state.