ShoreTel IP Phone 420 Quick Reference
PHONE OPERATION
Place calls
Use the handset, the speakerphone,
or a headset Lift handset or press
or + Ext.
Make a blind conference call + Ext. +
Make a consultative conference call + Ext. + wait + to select +
Use the Directory + to select +
Dial from History
+ to select +
Note: To close Directory or History, press that key again.
Answer calls
Answer a call Lift handset or press or
Answer call waiting (incoming call) Press blinking call appearance button
Answer an off-screen incoming call Press while offscreen call is displayed
Interact with calls
Adjust volume of handset, headset,
or speakerphone when off hook;
adjust ringer volume when on hook
to select
Mute a call
Place a call on or off hold
Transfer a call (blind) + Ext. + hang up or
Transfer a call (with a consultation) + Ext. + wait + to select +
Divert an incoming call to Voicemail or
Adjust the display contrast Press and hold + or
VOICEMAIL
Log in to Voicemail Main Menu
+ Password +
Log in from another extension + + Ext. + Password +
Log in or out of workgroup + Password + + + or
Change Call Handling Mode + Password + +
Change extension assignment + Password + +
Unassign extension assignment + Password + +
Assign extension to external number + Password + +
OFFICE ANYWHERE CODES
Transfer a call
+ destination +
Conference a call + destination +
Hold a call
Hang up
Access other star codes + (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call
+ Ext.
Unpark a call
+ Ext.
Pick up a remote extension
+ Ext.
Pick up the night bell
Use the intercom + Ext.
Barge in
+ Ext.
Silent monitor
+ Ext.
Toggle hunt group status
+ Hunt Group's Ext.
Whisper page
+ Ext.
Silent coach
TROUBLESHOOTING
View phone information + (INFO#)
Reboot your phone + (RESET#)
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com
Note:
For details about using the phone, see the ShoreTel IP Phone 420 User Guide.
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