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Identifies the physical parts and indicators of the ShoreTel 115 IP phone.
Instructions for initial login, password setup, and name recording for phone extension.
How to initiate internal and external calls using the handset and speakerphone.
Steps to add a third party to an existing call.
How to connect with another party without using a call line.
Using the Redial function to call the last dialed number.
How to leave messages and interact with mailbox options.
How to make a page announcement over a connected speaker.
Identifying and responding to incoming calls using handset or speakerphone.
How to adjust phone volume for ringer, handset, and speakerphone.
Managing incoming calls when already on another call.
How to answer calls routed to an overhead speaker.
How to mute your microphone during a call.
Steps to place a call on hold and retrieve it.
How to transfer a call to another extension or number.
How to park a call and retrieve it from another location.
Listening to or joining an active call without parties knowing.
Configuring call modes and forwarding options for your extension.
How to assign your extension to a different phone.
How to change your availability status in a hunt group.
Steps to access the main voice mail menu from different locations.
Navigating and interacting with new voice messages.
How to record and send voice messages to others.
How to access and manage previously saved voice messages.
Accessing settings for personal greetings and call handling modes.
Resolving issues like full mailboxes, 'No Service', or blank displays.
How to view phone IP address, subnet mask, version, and MAC address.
Steps to restart or reboot the ShoreTel IP phone.
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