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TROUBLESHOOTING
Problem: The voice mail system is notifying your callers that your mailbox has
exceeded its limit and is unable to accept new messages.
1
Solution: Your mailbox is full. You must delete messages you no longer need:
Step 1 At the Main Menu prompt, press to replay the message.
Step 2 Press to delete the message.
Problem: Your display reads "No Service."
Solution: Your phone is temporarily inoperable. Contact your administrator.
Problem: Your display is blank.
Solution: You have no power. Contact your administrator.
Viewing Phone Information
To view information about your phone, such as IP address, subnet mask,
version, and MAC address, follow these steps:
Step 1 With the phone on hook, press .
The LED should not light and you shouldn't hear any tones;
if this isn't the case, lift and replace the handset.
Step 2 Dial the digits on the keypad that correspond with I-N-F-O,
then press .
1. The mailbox warning threshold occurs when there is room for only 10
more messages in a user’s mailbox. As a user’s mailbox approaches its
limit, a warning message will be played indicating that there is only
enough room for “n” number of messages, where “n” is a countdown from
10 to 0. This message will be played each time a user logs into the mailbox
via the telephone user interface until enough messages are deleted to
reduce the total number of messages below the threshold.
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