ShoreTel 420 - Logging in to Voicemail; Logging in to Voicemail from Your Phone; Logging in to Voicemail from Another Extension; Logging in to Voicemail from an External Phone

Using Voicemail Logging in to Voicemail
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ShoreTel 420 IP Phone User Guide 30
Logging in to Voicemail
A voicemail icon and a steadily flashing red light in the upper right corner of your phone indicate that
you have unheard messages. To hear your messages, you must log in to the voicemail system.
You can also log in to the voicemail system from another extension or from an external phone.
Logging in to Voicemail from Your Phone
1. Press the Voicemail button.
2. Enter your password, and then press #.
Logging in to Voicemail from Another Extension
You can log in to the voicemail system from another extension in your ShoreTel Connect system,
whether it is an IP phone or an analog phone.
1. Do one of the following:
 Press # while the phone is on hook and idle or off hook with dial tone.
 Press # while the phone off hook with dial tone.
 Press the Voicemail button.
2. At the prompt, press # and then enter your extension.
3. Enter your password, and then press #.
Logging in to Voicemail from an External Phone
1. Dial the voicemail access number provided by your ShoreTel Connect administrator.
2. At the prompt, press # and then dial your extension.
3. Enter your password, and then press #.
Note
If you are using a phone that is in an “Available” or
“Anonymous” state, you do not have to press #
to be prompted to enter your extension.