ShoreTel 420 - Answering Calls

Getting Started Answering Calls
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ShoreTel IP Phone 420 User Guide 12
Using the Headset to Place a Call
1. To place a call using the headset, do one of the following:
 If you use a wired headset, press the button.
 If you use a wireless headset, go off-hook with your headset.
The LED in the button lights green, and the call is dialed.
2. To end the call, do one of the following:
 If you use a wired headset, press the button again.
 If you use a wireless headset, put your headset into the on-hook position.
The button is no longer illuminated.
Answering Calls
Ring tones, a green blinking call appearance button, and the flashing red light in the top right corner of
your phone indicate an incoming call. If the information is available, the caller’s name and number
appear on your display.
To answer a call, you can use the handset, the speakerphone, or a headset. Depending on how you
set your automatic off-hook preference in the ShoreTel Connect client or how your administrator set
this option in ShoreTel Connect Director, you can also answer a call through your speakerphone or
headset using either of the following methods:
 Press a blinking green call appearance button.
 If the call is shown in the display area, press the selector button on the navigation key pad.
If you receive one or more inbound calls while two calls are already active, incoming, or on hold, the
display area shows an arrow to indicate additional calls. Use the navigation key pad to scroll through
the calls and see caller ID information for each call. Press the selector button on the navigation key
pad to answer the call that is shown on the display.
Using the Handset to Answer a Call
1. To answer a call, pick up the handset when the phone rings.
2. To end a call, hang up the handset.