ShoreTel 420 - About this Book; Organization; Conventions; Related Documents

4User Guide ShoreTel IP Phone 420
Before You Start About This Book
About This Book
This book is intended for those who use the ShoreTel IP Phone 420 in a ShoreTel Connect CLOUD or
ShoreTel Connect ONSITE system. It describes the phone’s features and how to use the phone.
Organization
This document is divided into the following chapters:
 Chapter 1, Getting Started on page 5, provides an overview of the phone and describes how to set
up the phone and use it for common tasks.
 Chapter 2, Using Advanced Features on page 22, describes how to use the phone to perform
advanced tasks, such as customizing the phone, making calls involving multiple parties, or using
functions that require special key combinations.
 Chapter 3, Using Voicemail on page 28, describes how to use the voicemail system to listen to
messages and perform other tasks related to your voice mailbox.
 Chapter 4, Troubleshooting on page 39, provides information about simple approaches to
addressing issues with your phone.
Conventions
The following typographical conventions are used in this document:
Related Documents
The following documents are also available:
 Quick Install Guide describes the ports on the back of the phone and how to adjust the tilt angle of
the phone when it is used on a desk.
 Wall Mount Installation describes how to mount the phone on a wall.
 Quick Reference provides shortcuts for performing common tasks with the phone.
Font Description
Bold Keys that you press on the phone
Blue Cross references with hyperlinks. Click the blue text to go to the indicated
section. All chapters have a list of section links on the first page.
Note: Table of Contents entries are also links, but they are not blue.