ShoreTel 420 - Checking Call History

Getting Started Checking Call History
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ShoreTel IP Phone 420 User Guide 17
Checking Call History
The History viewer displays recent inbound and outbound calls, with the most recent call listed first.
Each entry in the History list displays the caller’s name or number (if available) and the time or date of
the call. If no caller ID information is available for a particular number, the phone displays “Unknown.”
To view the list of all calls placed, received, and missed:
1. Press the History button.
2. Use the and navigation keys to scroll through and review the list of calls placed, received,
or missed.
To place a call using the History viewer:
1. Press the History button.
2. Use the and navigation keys to scroll through the History list until the name of the person
you want to call is highlighted.
3. With the name of the person you want to call highlighted, choose one of the following options to
dial the call:
 Press the selector button on the navigation keypad.
 Press a call appearance button.
 Pick up the handset.
 Press the speaker button.
 Press the headset button. (If you use a wireless headset, the phone then displays a message
prompting you to press the off-hook button on your headset.)
Tip
To close the History viewer, press the History button.
Tip
To dial your most recent outbound call, press and hold the Hist
ory button.
Note that if you used *67 on your last outbound call these digits will not be included if you redial
that outbound call by pressing and holding the History button.