ShoreTel 420 - Rebooting Your Phone

Troubleshooting Rebooting Your Phone
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ShoreTel IP Phone 420 User Guide 41
2. Dial 4636 (the digits that correspond with I-N-F-O), and then press #.
Rebooting Your Phone
1. With the phone on hook, press the button.
The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the
handset.
2. Dial 73738 (the digits that correspond with R-E-S-E-T), and then press #.
3. Select one of the following options:
 To reboot your phone, use the navigation key pad to scroll to Reset, and press the selector
button on the navigation key pad.
Your phone reboots.
 To cancel the reboot, use the navigation key pad to scroll to Exit, and then press the selector
button on the navigation key pad.
The reboot process is cancelled, and your phone returns to normal operation.
Tip
While it is also possible to reboot your phone by unplugging the Ethernet cable from the back of
your phone and plugging it in again, the preferred method is the one described in this procedure
because it maintains the PC connection.