ShoreTel 420 - Making a Conference Call; Using the Intercom

Using Advanced Features Making a Conference Call
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ShoreTel IP Phone 420 User Guide 23
Making a Conference Call
A conference call involves more than two parties connected in a call. The number of people you can
conference together in a call using your Conference button depends on your system configuration.
Contact your ShoreTel Connect administrator for the details about your system’s conference
capabilities.
To make a conference call:
1. Dial the extension of the first person you would like to include in the conference call, and consult
with that person.
2. Press the Conference button.
The call is put on hold.
3. At the Dial prompt, dial the extension of the next person you would like to add to the conference
call.
4. Do one of the following:
 Press the Conference button, which starts the conference as soon as the person answers.
 Wait for the person to answer, consult with that person if necessary, and then proceed with
next step.
5. Do one of the following:
 To proceed with the conference, use the navigation key pad to highlight Complete
conference, and then press the selector button.
A three-way conference call is established. Your phone displays the number of other
participants included in the conference call.
 To cancel the conference, use the navigation key pad to highlight Cancel, and then press the
selector button.
The conference is canceled, and the original call remains connected.
6. Repeat steps 1-5 for each additional person you want to include in the conference call.
Using the Intercom
The Intercom function allows you to connect with another person without waiting for that person to
answer the phone. To use this feature, you and the other person must use ShoreTel IP phones and
have the necessary permissions.
Tip
If you want to cancel the conference at this point, press the Hold button to take the original call off
hold.