Getting Started Answering Additional Calls
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ShoreTel IP Phone 420 User Guide 20
To cancel the transfer, use the navigation key pad to highlight Cancel, and then press the
selector button.
The transfer is canceled, and the original call remains connected.
Answering Additional Calls
With the appropriate permissions (set by your ShoreTel Connect administrator), you can receive up to
16 incoming calls at once.
When you receive an incoming call while you are on another call, you hear a beep on the call, the call
appearance button blinks green, and your phone displays the caller ID information for the incoming
call. For three or more calls, a downward arrow on the display screen indicates that other incoming,
active, or on-hold calls are off screen. When you end a call that is displayed on screen, another call
moves up to occupy that call appearance button.
You can interact with calls as follows:
To answer an incoming call and put the current call on hold, press the green blinking call
appearance button.
If you have multiple incoming, active, or on-hold calls, use the and navigation keys to
scroll through the list of calls to locate the call you want to answer or return to. While the call is
displayed on screen, do one of the following:
To answer the call, press the selector button on the navigation key pad.
To put the call on hold or take it off hold, press the Hold button.
Parking and Unparking Calls
With the appropriate permissions (set by your ShoreTel Connect administrator), you can park a
connected call on another extension.
1. While the call is active, press the Hold button to put the call on hold.
2. Dial *11 followed by the extension number where you want to park the call.
To unpark the call from a different location, dial *12 followed by the extension number.
Note
If the call is not answered on the parked phone within a ce
rtain amount of time (as configured by
your ShoreTel Connect administrator), the call returns to the original extension. The default is 60
seconds.
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