ShoreTel 420 - Interacting with New Messages; Using Shortcut Keys; Listening To, Replaying, Saving, and Deleting Messages; Forwarding a Message

Using Voicemail Interacting with New Messages
3
ShoreTel 420 IP Phone User Guide 31
Interacting with New Messages
This section describes shortcuts and common tasks for handling messages in the voicemail system.
Using Shortcut Keys
You can press the following keys while listening to messages:
 To hear envelope information (time and date sent, user’s name) for a message, press 6.
 To rewind to several seconds earlier in a message, press 7.
 To pause a message, press 8.
 To fast forward to several seconds later in a message, press 9.
 To continue to the next message, press #.
 To hear additional options, press 0.
Listening to, Replaying, Saving, and Deleting Messages
1. Log in to voicemail.
2. To listen to new messages, press 1.
3. As you listen to each message, you can do one of the following:
 To replay a message, press 1.
 To save a message, press 2.
 To delete a message, press 3.
Forwarding a Message
1. Log in to voicemail.
2. To listen to new messages, press 1.
3. After listening to the message you want to forward, press 4.
4. Record a prefacing remark, and then do one of the following:
 If you are satisfied with the prefacing remark, press #.
 To review the prefacing remark, press 1.
 To rerecord the prefacing remark, press 2.
 To cancel the recording, press *.
Tip
After addressing a message, you can press 1 to mark it urgent.