ShoreTel 230 - Making a Conference Call; Using the Intercom

ShoreTel IP Phone 230/230g Making a Conference Call
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ShoreTel IP Phone 230/230g User Guide 15
 At the prompt, dial the number (or press the extension's custom key, or use the Directory to find
the party), then do one of the following:
a. Complete a blind transfer by hanging up or by pressing the Transf soft key.
b. Speak to the recipient before transferring by pressing the Conslt soft key. After consultation,
press the Yes soft key to complete the transfer, or press the Cancel soft key to abandon the
transfer and return to the original call.
c. Consult by intercom by pressing the More soft key, and then pressing the Intcom soft key.
d. Send the call to the recipient's voice mailbox by pressing the More soft key, and then pressing
To MB.
Making a Conference Call
To conference a party into a connected call:
 Press the Conference button . The call is put on hold.
 Dial the extension of the party you would like to conference.
 Press the Confrn soft key to ring the party directly.
or
Dial the number and press the Conslt soft key to speak with the recipient before ringing him or
her into the conference call. After consultation, press the Yes soft key to complete the
conference call, or press the Cancel soft key to return to the original two-party call.
 Repeat to add additional parties.
With the appropriate permissions (set by your system administrator), you can conference up to six
parties into a single call.
After a conference is established, you can use the Show soft key to display all conferenced parties. If
you wish to disconnect a party, scroll to the party's entry and press the Drop soft key.
Using the Intercom
The Intercom function allows you to connect with another party without ringing the party through a call
line. Both you and the recipient must be using a ShoreTel IP phone and have permission to use this
feature (set by your system administrator). To intercom another party:
 Press .
 Dial the party’s extension, or press the custom key associated with the extension.
 Press the Intcom soft key.
 To end the call, press the HangUp soft key.
Confe renc e
Inte rcom