ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com
ShoreTel 265 IP Phone Quick Reference
PHONE OPERATION
Place Calls
Use the Speakerphone or a Headset
or + ext.
Use the Directory
Directory
+ to select +
Make a Conference Call
Conference
+ ext. + or
Use the Intercom
Intercom
+ ext. +
Redial and Check Missed Calls
Redial
+ to select +
Dial Paging Extension number provided by administrator
Answer Calls lift handset or or or
Send a Call to Voice Mail
Divert a Call
Transfer
+ ext. +
Select a Ring Tone
Options
+ password + + to select
Adjust Handset, Headset,
or Speakerphone Volume
to select
Answer Call Waiting
select appropriate call key
Interact with Calls
Mute a Call
Place a Call On or Off Hold
Hold
Transfer a Call
Transfer
+ ext. + or
Join Calls
Park Calls + + ext.
Unpark Calls lift handset or + + ext. +
Change Call Handling Mode + to select +
Log In and Out of Workgroups
Options
+ password + + to select
Adjust the Display Contrast press and hold + to select
VOICE MAIL
Log Into the Main Menu
Voice Mail
+ password +
Log In from Another Extension + ext. + password +
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
OFFICE ANYWHERE CODES
Transfer a call
+ destination +
Conference a call + destination +
Hold a call
Hang up
Access other star codes + (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call
+ ext.
UnPark a call
+ ext.
Pick Up a Remote Extension
+ ext.
Pick Up the Night Bell
Use the Intercom + ext.
Barge In + ext.
Silent Monitor
+ ext.
Toggle the Hunt Group Status
+ HG ext.
Whisper Page + ext.
Change CHM and Forwarding
Voice Mail
+ password + +
Change Extension Assignment
Voice Mail
+ password + +
Unassign Extension Assignment
Voice Mail
+ password + +
Assign Extension to External Number
Voice Mail
+ password + +
TROUBLESHOOTING
View Phone Information
+ I-N-F-O +
Reboot Your Phone + R-E-S-E-T +
Note:
For additional information beyond that which is contained in this Quick Reference card,
please consult the IP 265 User Guide.
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