Shure Incorporated
82/100
Problem Indicator Solution
Check the output meters on the Audio Network Interface (ANI) front panel
and in the ANI control software. Use headphones to listen to the audio
from the ANI. Attenuate if the channel is clipping.
Check that the output level of the ANI matches the input of the connecting
equipment
Verify APT is not performing a spectrum scan
Flashing
Green
Ensure all devices are on and have a stable network connection
Use Dante Controller software (DC) to verify channel subscriptions
Red Check leader clock in DC (an MXWAPT must be leader clock)
Off
Place the device in a Group to automatically route the audio
EnsurethesubnetoftheAccessPointTransceiver'snetworkaudioset
tings match the subnet of the Audio Network Interface
Audio is cut
ting in an out
(intermittent)
Audio is intermittent
Perform a Spectrum Scan to monitor RF interference
Decrease channel count to verify if system is overloading the RF spectrum
System Setup and MXW Groups
Problem Indicator Solution
Can't asso
ciate compo
nent to a
Group
Devicedropdownnotdis
playingthedesiredcompo
nent in the Group row on the
Configuration tab
Check that devices are powered and connected to the same network and
subnet)
OpentheUtilitytaboftheMXWControlSoftwareandunchecktheCon
figuration Filter to display all MXW devices on the network. If the device
shows up as "OTHER", then it is part of another Configuration.
Un-associate the component by selecting 'none' from the Group row in the
other Configuration
Perform a factory reset on the device to clear any association
Network and Device Monitoring
Problem Indicator Solution
Control Soft
ware is taking
a long time to
load
Software cannot connect to
the control interface
Ensure PC and device are on the same network and subnet
Check that Windows firewall settings are not blocking Shure software
Set the router to not send default gateway as a part of DHCP
Set the Shure Web Device Discovery application to open by IP address
Manually set the computer to a static IP address on the same network as
the device